Ezra Gregory

• Assembled complex components after careful review of project specifications and directions.
• Collaborated with a team to meet or exceed production targets.
• Identified and resolved assembly and production issues or malfunctions.
• Operated and maintained equipment in a clean and safe condition.
• Utilized templates and read measurements to position parts and subassemblies.

• Used tools such as hand strippers, crimp tools, exacto knives, calipers, heat guns, and wire cutters to complete assembly.

• Worked on cable harness assemblies for both Boeing airplanes, as well as Space project work.

• Learned to identify small mistakes or errors and bring them up to my team lead promptly.

• Goal oriented and motivated worker.

• Identified opportunities for process improvements within the department.
• Encouraged open communication between team members about best practices for handling difficult customers.
• Coordinated closely with other departments to ensure customer inquiries were resolved quickly and efficiently.
• Analyzed customer feedback surveys to identify areas for improvement within the team.

• Assisted customers in checking up on their order statuses, and communicated with shipping carriers.

• Completed returns / refunds for products customers no longer needed or wanted.

• Handled tense situations whilst upholding a respectful and professional attitude.

• Became a master problem solver!

• Follow established assembly methods and procedures to ensure product quality standards are met.
• Assembled and completed products according to production schedules.
• Assembled complex components after careful review of project specifications and directions.
• Used templates and drawings to complete product according to specifications.

• Learned basic assembly skills such as stripping, crimping, inserting / extracting, tinning, heat shrinking, wire cutting, and inspecting.

• Worked on Boeing C-130 test cable assemblies.

• Organized promotional displays or arrange merchandise on counters or tables to promote sales.
• Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
• Greeted customers and answered any questions they had about the store's products and services.
• Processed returns and exchanges of merchandise in accordance with store policies.
• Answered customers' questions and provided information on store procedures or policies.
• Answered phone calls to assist customers with questions and orders.
• Performed other duties as assigned by management.
• Issued receipts, refunds, credits or change due to customers.
• Provided excellent customer service while promoting loyalty programs to increase sales potential.

• Ensured that all crew members were up-to-date on current promotions, menu items, pricing.
• Explained company policies and procedures related to attendance, dress code, breaks.
• Monitored employee progress, offering constructive feedback for improvement.
• Led by example, upholding company policies and exemplifying desired behaviors.
• Instructed new team members on correct procedures for operations.

• Learned disciplined kitchen skills including prep work, knife skills, fifo, and maintaining a clean and safe kitchen environment.

• Served customers ensuring they got exactly what they wanted, and in a timely manner.

• Operated a POS and cash drawer system, making sure to accurately ring up each item the customer ordered.

• Left each customer with a smile after receiving excellent customer service.