Ezra Guerrero
Devine ,TX
Summary
Dynamic and detail-oriented professional with extensive experience in customer service and front office treatment coordinating at Imagine Dental. Proven track record in optimizing billing processes and enhancing patient satisfaction through effective communication and appointment scheduling. Skilled in insurance verification and adept at fostering strong relationships with patients, ensuring a seamless care experience.
Overview
2027
2027
years of professional experience
Work History
Front Desk Receptionist
Towers on Park Lane
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Treatment/Insurance Coordinator
Imagine Dental
07.2024 - 07.2026
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Used Open dental to schedule patients.
- Fostered strong relationships with patients, ensuring a positive experience throughout their care journey.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Enhanced patient satisfaction by efficiently coordinating treatment plans and scheduling appointments.
- Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
- Supported patients throughout the treatment process by answering questions about their financial responsibility concerning deductibles, copayments, or coinsurance amounts.
- Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
Billing/scheduling Coordinator
Tots To Teens Pediatric Dentistry - Lytle, Tx
10.2021 - 07.2024
- Improved patient billing accuracy by streamlining dental coding procedures and maintaining up-to-date knowledge of industry standards.
- Implemented electronic billing systems to reduce paper waste and improve overall efficiency in the dental office''s financial operations.
- Optimized claim submissions with thorough knowledge of payer-specific requirements, leading to decreased denials due to incomplete or incorrect information.
- Assisted in the preparation of monthly financial reports for dental office management, providing accurate data on billing performance and revenue trends.
- Developed efficient billing processes for faster insurance claim submissions, reducing errors and speeding up reimbursement times.
- Handled account payments and provided information regarding outstanding balances.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
- Trained new staff members on scheduling protocols, contributing to a well-prepared team of patient coordinators.
Education
San Antonio Leadership Academy
San Antonio, TX05.2019
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Dental terminology
- Appointment scheduling
- Payment processing
- Insurance verification
- Insurance billing
- Patient scheduling
- Front office management
- Patient services
- Patient documentation
- Office opening and closing
- Billing procedures
Timeline
Treatment/Insurance Coordinator
Imagine Dental
07.2024 - 07.2026
Billing/scheduling Coordinator
Tots To Teens Pediatric Dentistry - Lytle, Tx
10.2021 - 07.2024
Front Desk Receptionist
Towers on Park Lane
San Antonio Leadership Academy
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