Ezra Herrera
El Paso,TX
Summary
Dependable worker with strong time management skills and proven ability to collaborate effectively in team settings. Skilled in following instructions and completing tasks efficiently, with experience in training new team members. Demonstrates great communication and customer service skills to support successful operations and foster positive workplace dynamics.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Special Events Assistant
Zia Graphics
Albuquerque, NM
01.2016 - Current
- Maintained accurate records of all event-related transactions for thorough financial reporting purposes after each function's conclusion.
- Managed vendor relationships, ensuring timely deliveries and quality product offerings at each event.
- Trained volunteers in customer service etiquette prior to each event.
Construction Worker
ABQ Contruction
Albuquerque, NM
03.2025 - 04.2026
- Followed verbal and written instructions from supervisors.
- Collaborated with other crew members to complete tasks in an effective manner; worked both independently and as part of a team.
- Ensured all installations and repairs were completed in a timely and efficient manner.
- Completed demolition, excavation, and site preparation.
- Trained new employees on the use of tools and equipment used in construction processes.
Combat Medic
US Army Dept
JBSA Ft Sam Houston, TX
05.2021 - 08.2024
- Assisted with evacuation operations by preparing patients for transportation via air ambulance or ground vehicle.
- Conducted routine physicals for deployed military personnel and provided health education as needed.
- Administered vaccinations and immunizations according to established protocols while ensuring all records were properly documented.
- Collaborated with physicians regarding diagnosis and treatment plans for patients under their care.
- Documented patient information accurately using electronic health records system.
Customer Service
Alorica Inc
US
09.2019 - 03.2020
- Delivered exceptional customer service by addressing concerns promptly and professionally.
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.
- Met performance goals and call center metrics in fast-paced performance setting.
Education
Specialized Degree - Health Care
USA Army
JBSAHigh School Diploma - General High School Curriculum
El paso academy east
TXSkills
- Team collaboration
- Critical thinking
- Adaptability and flexibility
- De-escalation techniques
- Staff education and training
- Retail sales customer service
- Professional customer service
- Great communication
- Confident
- Efficient
- Time management
Certification
03/31/2026, EMT NREMT
LANGUAGES
English
Timeline
Construction Worker
ABQ Contruction
03.2025 - 04.2026
Combat Medic
US Army Dept
05.2021 - 08.2024
Customer Service
Alorica Inc
09.2019 - 03.2020
Special Events Assistant
Zia Graphics
01.2016 - Current
High School Diploma - General High School Curriculum
El paso academy east
Specialized Degree - Health Care
USA Army