Ezra Langham
Buckeye,AZ
Summary
Dependable Front End Supervisor offering experience in managing inventory, teams and projects. Prepared to leverage 13+ years of sales and management experience to take on a challenging new position. A veteran professional with excellent skills in verbal and written communication, complex problem solving and work planning who is an organized and dependable candidate successful at managing multiple priorities with a positive attitude with a willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Sales Development Coordinator
Intellimed International
07.2022 - Current
- Developed and maintained positive relationships with key decision-makers and influencers.
- Developed successful strategies for identifying and converting prospective clients to long-term customers.
- Crafted persuasive sales pitches to communicate value of company products and services.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads for sales team members.
Customer Success and Data Procurement Manager
Intellimed International
02.2021 - 07.2022
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Monitored customer progress and addressed customer inquiries with timely and accurate updates.
- Conducted periodic user training sessions to support customer understanding and product feature utilization.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
- Analyzed supplier contracts to confirm compliance with company policies and procedures.
- Negotiated complex corporate procurement contracts by working closely with internal and external contacts.
- Researched and evaluated potential suppliers to determine best fits for company needs and to identify cost savings opportunities.
Yard Manager
Moon Valley Nursery LLC
09.2019 - 02.2021
- Attended to incoming trucks and used forklifts to move pallets to staging areas.
- Collected tickets or payment from customers and verified information and product was correct before departure.
- Supervised yard crew in completing project requirements, developed solutions to meet deadlines.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Created agendas and communication materials for daily/weekly team meetings.
- Supervised and utilized proven methods for watering and fertilization to minimize plant losses while maintaining plant health.
- Installed irrigation systems, pumps, and ponds to simplify watering needs.
- Checked factors such as water pH, applied chemicals and growth enhancing substances, and used organic methods depending on specific crop and customer demands.
- Supervised work of 30+ nursery and yard team members caring for $2,000,000+ plants at once.
- Set work schedules and delegated tasks to maintain optimal coverage for plant and customer needs.
Operatins Manager
Moon Valley Nursery LLC
02.2018 - 02.2021
- Recruited and hired qualified candidates to fill open positions.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
- Established and created training programs to enhance employee knowledge of best practices, resulting in increased sales of 20-30% Year over year sales.
- Collaborated with yard management team to develop strategies to drive profitability.
- Met with each associate to establish realistic monthly sales goals.
- Created weekly/monthly schedules for Sales, Yard Crew, Planting/Delivery crews to keep every shift well-staffed during holidays and busy periods.
Area Manager
Mattress Firm Holding Corp.
06.2015 - 02.2018
- Boost team morale and overall revenues by creating and implementing sales contests.
- Implement training initiatives to coach staff on best practices and protocols for enhanced profitability.
- Promote positive customer service experiences by promptly resolving conflicts.
- Create and implemented new sales processes and procedures tactfully and passionately to team members.
- Streamlined operational deficiencies by successfully recruiting top talent to drive productivity.
- Supervise 4-8 employees to ensure optimal productivity.
- Supervise business functions for 3-5 locations, which include employee staffing, customer retention and financial oversight.
- Consistently achieved 5-10% sales increase over projections.
Store Manager
Mattress Firm Holding Corp.
03.2010 - 06.2015
- Oversaw daily cash register operations and cash management.
- Maintained daily record of all transactions.
- Increased profits 10-15% by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis.
- Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
Education
Associate of Applied Science - General Studies
Maricopa Community Colleges - Glendale Community College
Glendale, AZElectric Automatic Boiler Controls
US Navy NTC
San Diego, CA2005
Boiler / Power Plant Operator
US Navy NTC
Great Lakes, IL2002
Graduated From Bootcamp - Basic Training
US Navy NTC
Great Lakes, IL06.2002
GED -
Pikes Peak Community College
Colorado Springs, CO1999
Skills
- Team Collaboration
- Forecasting Trends
- Sales Records
- Customer Needs Assessment
- Hiring and Retention
- Team Leadership
- Sales Expertise
- Organizational Development
- Procurement
- Business Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield
Timeline
Sales Development Coordinator
Intellimed International
07.2022 - Current
Customer Success and Data Procurement Manager
Intellimed International
02.2021 - 07.2022
Yard Manager
Moon Valley Nursery LLC
09.2019 - 02.2021
Operatins Manager
Moon Valley Nursery LLC
02.2018 - 02.2021
Area Manager
Mattress Firm Holding Corp.
06.2015 - 02.2018
Store Manager
Mattress Firm Holding Corp.
03.2010 - 06.2015
Associate of Applied Science - General Studies
Maricopa Community Colleges - Glendale Community College
Electric Automatic Boiler Controls
US Navy NTC
Boiler / Power Plant Operator
US Navy NTC
Graduated From Bootcamp - Basic Training
US Navy NTC
GED -
Pikes Peak Community College
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