Ezrine Taylor, DHA
Rochester
Summary
Accomplished healthcare and higher education administrator with extensive experience in fiscal management, operations, human resources, and strategic planning within academic medical centers and universities. Proven ability to manage multimillion-dollar budgets, optimize operational processes, and support faculty, staff, and students in complex, regulated environments. Recognized for analytical thinking, collaborative leadership, and building high-performing teams that drive organizational effectiveness, compliance, and long-term growth.
Overview
27
27
years of professional experience
Work History
Business Administrator
University of Rochester, Strong Memorial Hospital
08.2024 - Current
- Lead budget planning, forecasting, and financial monitoring for multiple revenue streams ranging from $1M annually.
- Develop and oversee salaries, tuition revenue, grants, endowments, advancement revenue, and capital budgets.
- Perform monthly reconciliation and variance analysis, identifying trends and resolving discrepancies in departmental accounts.
- Collaborate with faculty on salary adjustments and employment status changes.
- Manage scholarship accounts for 50 students and oversee a £1M office renovation budget.
- Participate in monthly strategic planning initiatives to support institutional goals.
- Fiscal Management
- Operations
- Streamline administrative and operational processes to improve efficiency and reduce costs.
- Manage recruitment, onboarding, and orientation processes.
- Administer policies and procedures to ensure accreditation compliance.
- Represent departmental programs internally and externally; serve as a spokesperson for administrative and operational matters.
- Collaborate with executive leadership to adapt to changing organizational and community requirements.
- Human Resources & Staff Management
- Provide program management support to faculty, clinical staff, trainees, and administrative personnel.
- Conduct weekly one-on-one meetings with direct reports to support performance and professional growth.
- Implement professional development workshops and training initiatives.
- Advise faculty and staff on hiring, supervision, and HR policy compliance.
- Contribute to three-year strategic growth planning and employee coaching initiatives.
- Lead recruitment, hiring, and onboarding of administrative professionals.
Program Coordinator
Roberts Wesleyan University
08.2019 - 08.2024
- Partnered with five program directors to implement strategic initiatives that enhanced student success.
- Collaborated with faculty to identify and schedule appropriate coursework for 180 education students.
- Facilitated orientations and supported academic and work-life balance for over 75 students annually.
- Processed student documentation for registration, withdrawal, transfer, and re-enrollment.
- Compiled and analyzed data reports for state accreditation testing for 75+ students per semester.
- Trained and onboarded three new staff members on departmental policies and procedures.
- Served on multiple campus-wide faculty and staff search committees.
- Oversaw daily departmental operations to maintain high productivity.
- Fostered a positive work environment through team-building initiatives.
Adjunct Faculty Instructor
Roberts Wesleyan University
08.2023 - 05.2024
- Courses Taught:
- Organizational Behavior (BUAD 2600)
- Project Management (MGMT 3900)
- First Year Seminar (FYS 1000 & 2500)
- Created engaging and inclusive learning environments that promoted student growth and critical thinking.
- Developed, delivered, and assessed course materials aligned with learning objectives.
- Delivered lectures using Moodle, Google Slides, and Canva.
- Provided detailed, constructive feedback to enhance student learning outcomes.
- Collaborated with faculty to improve curriculum and instructional strategies.
Administrative Assistant
University of Rochester
10.2015 - 07.2019
- Planned and executed three departmental events per month.
- Coordinated fellowship application processes for 25 students semi-annually.
- Developed and maintained an electronic filing system to improve accuracy and efficiency.
- Managed scheduling for four staff members, supporting daily office operations.
- Produced quarterly trend analyses and year-over-year performance reports for fellowship applicants.
- Provided ongoing administrative support to ensure smooth internal operations.
Nursing Assistant (CNA)
Jewish Senior Life Home
01.2016 - 11.2017
- Delivered daily living assistance and comfort care to 22 long-term care residents per shift.
- Monitored and documented resident health metrics in clinical systems.
- Maintained patient confidentiality and compliance with care standards.
- Assisted residents with mobility, positioning, and therapeutic exercises.
- Provided emotional support to residents and families during stressful situations.
Student Mentor Leader
Monroe Community College
11.2012 - 08.2015
- Provided peer mentorship and academic guidance to 30 first-year students per semester.
- Supported at-risk students through individualized counseling and resource referrals.
- Collaborated with Admissions to support recruitment initiatives.
- Planned and facilitated Open House and Orientation events.
- Delivered workshops on time management, study skills, and the college application process.
Senior Financial Clerk
Jamaica National Building Society
01.2006 - 07.2011
- Maintained general ledger accuracy for 25 subsidiary accounts.
- Completed bank reconciliations and analyzed budget variances.
- Assisted with annual budgeting and financial planning processes.
- Supervised three accounting clerks and supported audit activities.
Cashier Supervisor & Office Manager
Capital Budget Hardware
09.2003 - 12.2005
- Supervised six cashiers and five clerical staff.
- Set sales targets and analyzed sales trends for leadership reporting.
- Managed daily operations, customer relations, and staff development.
- Developed office policies and streamlined workflows to improve efficiency.
Payroll Clerk & Office Administrator
Jamaica Fibreglass Products
07.1999 - 08.2003
- Processed bi-weekly payroll for 50 employees.
- Maintained confidential payroll and employee records.
- Supervised two clerical staff and supported annual audit activities.
- Improved payroll efficiency through system enhancements and process improvements.
Education
Doctor of Healthcare Administration (DHA) -
Virginia University of Lynchburg
Lynchburg, VA05.2024
Master of Science - Strategic Leadership
Roberts Wesleyan University
Rochester, NY12.2021
Bachelor of Science - Healthcare Administration
Roberts Wesleyan University
Rochester, NY05.2019
Associate of Science - Business Administration
Monroe Community College
Rochester, NY05.2015
Skills
- Strategic Planning & Program Development
- Financial Reporting & Budget Management
- Operational Excellence
- Human Resources & Staff Development
- Data Analysis & Problem Solving
- Collaboration & Relationship Building
- Team Leadership & Mentorship
- Accreditation & Regulatory Compliance
Timeline
Business Administrator
University of Rochester, Strong Memorial Hospital
08.2024 - Current
Adjunct Faculty Instructor
Roberts Wesleyan University
08.2023 - 05.2024
Program Coordinator
Roberts Wesleyan University
08.2019 - 08.2024
Nursing Assistant (CNA)
Jewish Senior Life Home
01.2016 - 11.2017
Administrative Assistant
University of Rochester
10.2015 - 07.2019
Student Mentor Leader
Monroe Community College
11.2012 - 08.2015
Senior Financial Clerk
Jamaica National Building Society
01.2006 - 07.2011
Cashier Supervisor & Office Manager
Capital Budget Hardware
09.2003 - 12.2005
Payroll Clerk & Office Administrator
Jamaica Fibreglass Products
07.1999 - 08.2003
Master of Science - Strategic Leadership
Roberts Wesleyan University
Bachelor of Science - Healthcare Administration
Roberts Wesleyan University
Associate of Science - Business Administration
Monroe Community College
Doctor of Healthcare Administration (DHA) -
Virginia University of Lynchburg