Frank Estrella
Phoenix,AZ
Summary
New Licensee, Hunter-minded, results-driven, client relationship professional with a reputation for providing excellent client support satisfaction. Poised to join a company that values self-motivation, high-energy, strong desire to succeed, an outstanding work ethic, dynamic personality and self discipline to complete goals. Will translate vast experience, strong interpersonal skills, attention to detail and dedicate myself to an exciting new career as a New Home Sales Representative for a Builder in Arizona.
Overview
45
45
years of professional experience
Work History
IBM Mainframe Systems Availability Leader
Independent Contractor - Artech LLC
2014.06 - 2023.03
- Excellent refined and demonstrated customer relationship management experience in assisting sales teams to achieve desired revenue targets ($100M-300M+), increase and maintain revenue while providing excellent customer satisfaction through delivery and support of large-scale hardware and software systems for IBM clientele (American Express/Wells Fargo/Charles Schwab) including technology direction and migration strategy.
- Consistently recognized for outstanding service delivery performance, receiving multiple 'IBM Means Service' Awards from IBM Corporation.
IBM Client Service Manager - SoCal, AZ, NV, Hawaii
IBM, Global Business Services
1978.06 - 2009.03
- Senior Client Services Management Professional with 30+ years diverse client facing relationship management skills and experience in financial, government, IT, chip manufacturing industry sectors. Excelled in onsite account technical sales resolution management support and critical situation escalations. Actively listened and resolved client concerns expediently, prioritizing customer satisfaction and promoting loyalty.
Education
Bachelor of Science - Computer Information Systems
Arizona State University
Tempe, AZAZ Real Estate License - Pending
Chandler, AZ01.2024
Skills
Basic New Home Sales - Hyland Bay
The CE Shop AZ Pre-License 90 Hr Sales
The CE Shop 6 Hr Contract Writing
Salesforce Cognitive Support Portal - CSP
Salesforce CRM for Beginners Course
Welcome to ServiceNow - Certification
Microsoft 365 - Outlook, Word, Excel, PPT
ITIL Foundation Managing Professional
Web - MS Teams; Cisco Webex; Zoom
Mac OS
Timeline
IBM Mainframe Systems Availability Leader
Independent Contractor - Artech LLC
2014.06 - 2023.03
IBM Client Service Manager - SoCal, AZ, NV, Hawaii
IBM, Global Business Services
1978.06 - 2009.03
Bachelor of Science - Computer Information Systems
Arizona State University
AZ Real Estate License - Pending
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