Marc Silberman
Los Alamitos,CA
Summary
Highly-motivated professional with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Ability to handle challenging work, and excellent time management skills. Dependable achiever committed to holding hightest ethical standards and maintaining customer trust.
Overview
9
9
years of professional experience
Work History
Senior Customer Service Representative
Exemplis
Cypress, CA
09.2022 - Current
- Excellent knowledge of the contract furniture industry, product offerings and standard policies
- Proven ability to think strategically and make decisions quickly while maintaining the interests of the company and their customers
- Assist in developing strategies to improve the overall customer experience
- Met and exceeded performance goals to support long-term company growth and market dominance
Customer Service Representative
Exemplis
Cypress, CA
10.2021 - Current
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Provides exceptional phone, email, and chat support to our customers: going beyond just answering questions such as order status, pricing, customer order options, and changes to orders
- Adheres to service, performance and operational standards established for Customer Service (KPIs)
- Engage in continuous learning/training sessions
Sales Representative
Southern Lock and Supply
Largo, FL
02.2020 - 10.2021
- Processed customer orders by advising on product application, availability, correct part numbers and price
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction
- The ability to multitask, prioritize and manage time efficiently while working independently or as an active member of a team
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
Dispatcher/Customer Service Associate
Straight Line Transport
Huntington Beach, CA
04.2017 - 12.2019
- Scheduled drivers to pick up products and deliver to the customers and vendors
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Shipping and Receiving Clerk
Precision Ferrites & Ceramics
Huntington Beach, CA
06.2015 - 03.2017
- Received incoming shipments and compare items to work orders provided by the supervisor
- Checked customer orders, labeling and documentation prior to shipment to avoid delays
- Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading
- Performed inspections of shipment contents, verifying accuracy against invoices and manifests
Education
Bachelor of Arts - Recreation and Leisure Studies
California State University
12.2005
Skills
- Call Management
- Complaint Resolution
- Conflict Resolution
- Customer Relationship Management (CRM)
- Computer Proficiency
- Account Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your most unhappy customers are your greatest source of learning.
Bill Gates
Timeline
Senior Customer Service Representative
Exemplis
09.2022 - Current
Customer Service Representative
Exemplis
10.2021 - Current
Sales Representative
Southern Lock and Supply
02.2020 - 10.2021
Dispatcher/Customer Service Associate
Straight Line Transport
04.2017 - 12.2019
Shipping and Receiving Clerk
Precision Ferrites & Ceramics
06.2015 - 03.2017
Bachelor of Arts - Recreation and Leisure Studies
California State University
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