Veronica Watson
Cope,SC
Summary
Adaptable recent college graduate with a Master of Science (M.S) in Forensic Psychology with 10+ years of work experience. Aiming to leverage academic expertise and proven knowledge, of integrity, consistency, and professionalism. To fill the role at your company successfully. Frequently praised as proactive by my peers. I can be relied upon to help your company achieve its goals.
Overview
17
17
years of professional experience
Work History
Phlebotomist
Family Health Center
Orangeburg, SC
10.2023 - Current
- Perform venipunctures and capillary draws for blood collection, ensuring patient comfort and safety.
- Maintain accurate records of blood samples and patient information in compliance with HIPAA regulations.
- Collaborate with healthcare professionals to ensure effective patient care and accurate lab results.
- Educate patients on the blood draw process and answer any questions or concerns they may have according to lab policies.
- Adhere to infection control protocols and maintain a clean and organized work environment.
- Collaborated with laboratory personnel to resolve specimen issues.
- Verified patient information prior to specimen collection.
- Calibrated equipment according to manufacturer specifications.
- Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
Financial Services Representative
Family Health Center, Inc.
Orangeburg , SC
03.2021 - 10.2023
- Greeting and assisting patients upon arrival, ensuring a welcoming and professional atmosphere.
- Schedule appointments and manage the calendar for healthcare providers, optimizing patients flow.
- Maintain accurate patient records and ensure compliance with HIPAA regulations.
- Handle patient inquiries and resolve issues related to appointments, billing, and service.
- Collaborate with medical staff to facilitate efficient patient care and communication.
- Process patient information and insurance details, ensuring accuracy and confidentiality .
- Assist in maintaining a clean and organized front desk area and waiting room.
Substitute English Language Teacher
Bethune Bowman Middle/High School
Roseville, SC
08.2019 - 01.2020
- Establish and enforce rules for behavior and procedures for maintaining order among students.
- Instruct students individually and in groups, using various teaching methods, such as lectures, discussions, and demonstrations.
- Establishing clear objectives for all lessons, units, and projects and communicating those objectives to students.
- Prepare materials and classroom for class activities.
- Enforce all administration policies and rules governing students.
Long-Term English Substitute Teacher
Felton Laboratory Charter School
Orangeburg, SC
07.2017 - 07.2019
- Prepare and administer written, oral, and performance test, and issue grades following performance.
- Adapt teaching methods and instructional materials to meet students various needs, abilities, and interests.
- Assign and grade classwork and homework.
- Prepare objectives and outlines for the course of study, following curriculum guidelines or requirements of the states and schools.
- Prepare students for further education by encouraging them to explore learning opportunities and to persevere with challenging tasks.
Second Assistant Manager
Cato Fashions
Orangeburg, Sou
11.2015 - 07.2017
- Trained and mentored team on extensive product knowledge to drive sales, provide selling techniques, and training to increase KPIs (Key Performance Indicators) and volume across the store.
- Create a store environment driven through associates and customers engagement.
- Maintain visual merchandising standards and maneuvers products on and off the sales floor as the market demands change for a new product.
- Responsible for daily deposits and weekly reports outlining strategic improvement plan.
- Partner between customers, sales associates, and store manager. I assumed leadership and managerial responsibilities to drive sales and increase customer relationships.
- Resolved customer complaints in a timely manner.
- Analyzed business performance data and forecasted business results for upper management.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained accurate records of employee attendance and payroll information.
Assistant Manager
Kmart
Orangeburg , South Carolina
08.2008 - 10.2015
- Provide customer service by greeting, assisting customers, and responding to customer inquiries and complaints.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling receipts, or performing services for customers.
- Inventory stock and reorder when inventory drops to a specific level.
- Hire, train, and evaluate personnel in sales and marketing establishment, promoting or terminating employees when appropriate.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Perform work activities of subordinates, such as cleaning and organizing shelves, displays and selling products.
Education
Master of Arts - Social Work
Walden University
Minneapolis, MN05-2027
Master of Science - Forensic Psychology
Walden University
Minneapolis, MN11-2019
Bachelor of Science - Criminal Justice
Claflin University
Orangeburg, SC05-2017
Skills
- Venipuncture
- Medical records handling
- Blood collection
- Patient confidentiality
- Patient assessment
- Empathy
- Active listening
- Problem-solving
- Critical Thinking
- Team player
- Attention to details
Timeline
Phlebotomist
Family Health Center
10.2023 - Current
Financial Services Representative
Family Health Center, Inc.
03.2021 - 10.2023
Substitute English Language Teacher
Bethune Bowman Middle/High School
08.2019 - 01.2020
Long-Term English Substitute Teacher
Felton Laboratory Charter School
07.2017 - 07.2019
Second Assistant Manager
Cato Fashions
11.2015 - 07.2017
Assistant Manager
Kmart
08.2008 - 10.2015
Master of Arts - Social Work
Walden University
Master of Science - Forensic Psychology
Walden University
Bachelor of Science - Criminal Justice
Claflin University