Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Larry Kezar

SAN JOSE,CA

Summary

In-depth knowledge and experience in enterprise network systems configuration and management. Effective network troubleshooting and problem-solving skills with software, server, and network devices. Experience in network security and firewall configuration. Strong interpersonal communication skills and user support experience. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.

Overview

22
22
years of professional experience
1
1
Certification

Work History

IT Specialist

The Villages Golf And Country Club
10.2023 - Current
  • Configured hardware, devices, and software to set up work stations for employees.
  • Managed hardware and software inventory, ensuring timely updates and replacements as needed.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Provided exceptional customer service by promptly addressing problems reported by end users.
  • Suggested software and hardware modifications to reduce lag time and improve overall speed.
  • Maintained comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the role of an IT specialist.
  • Monitored on-prem and cloud replication for incremental/full backups.
  • Patched software and installed new versions to eliminate security problems and protect data.

Deskside Support Technician

Otsuka Pharmaceuticals
10.2022 - 10.2023
  • Set up equipment based on staff needs and IT capabilities
  • Installed and performed minor repairs to hardware, software, or peripheral equipment, following user manual
  • Collaborated with staff, users and management to establish requirements for new systems or modifications
  • Answered user inquiries regarding computer software or hardware operation to resolve problems
  • Tracked reported IT issues to discover trends and plan remedial action
  • Completed over 45-50 technical support tickets each week, maintaining high first-call resolution rate
  • Removed broken or outdated hardware, replacing with new parts to achieve desired level of performance
  • Patched software programs to close security loopholes and update systems with latest functionality
  • Recommended strategies to make most out of systems with limited IT infrastructure.
  • Conducted regular audits on computer systems to ensure compliance with corporate policies.
  • Reduced response times for technical support inquiries through efficient prioritization and resource allocation strategies.

Systems Engineer

Konica Minolta
01.2022 - 10.2022
  • Installed, configured and tested system components before deployment to clients
  • Wrote supporting technical documentation for field tests, integration and deployment actions
  • Completed root cause analysis and reviewed corrective actions to address test failures
  • Integrated reliability changes into upcoming builds to fix system issues
  • Utilized expertise to continuously improve and diagnose technical issues
  • Troubleshot complex system issues and reviewed designs to improve performance
  • Created dashboards and other tools to monitor and control production systems
  • Recommended strategies to continuously integrate and rapidly deliver system updates
  • Used laboratory and field testing methods and equipment to troubleshoot problems.

IT, Server/Desktop Support Engineer

Marki Microwave
09.2020 - 01.2022
  • Migrated 120 users from on-prem AD/exchange online to Office 365/OneDrive/Teams/Azure AD
  • Recently moved staff and IT equipment into new 60,000 square foot building
  • Converted 6 regular conference rooms into Teams rooms with Polycom speaker/camera with Lenovo Teams hubs
  • Implemented all new Meraki switches/firewall and introduced several voice/data Vlans
  • Office 365 administrator
  • Working on implementing a more robust backup/DR solution with the capability to restore for any audit or data loss.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

IT Manager

City of Newark
05.2017 - 09.2020
  • Managing Citywide infrastructure including separate Public Safety network requiring to pass DOJ audits
  • Reduced IT's yearly operating costs by implementing a 3 node Nutanix Virtual solution and converting 36 physical servers to VM's
  • Moved all of Newark PD's MDC's from an outdated costly AT & T 3G solution over to Verizon's 4G solution at a cost savings of $5000/year
  • In the process of upgrading the city network to 10G by replacing our core switch with only SFP support to a core with SFP+ and swapping out older HP 1920 to HP 2540 with SFP+
  • Deployed ShotSpotter app across all Police MDC's and Dispatch monitors
  • Main point of contact for all IT inquiries regarding our upcoming move to our new building in 2021-2022 including server room configuration, cable layout etc
  • Main point of IT contact during the City's migration from an outdated 20-year-old Finance ERP product to a new on-prem New World ERP solution
  • Upgraded the city internet bandwidth from 100 MBS to 1G as well as our WAN links out to our Maintenance Yard/Senior Center from 10 MBS to 100 MBS
  • Train and mentoring our IT Specialist to inherit the public safety support role
  • Implemented and integrated our PAN to AD groups to insure correct/easy group placement
  • Installed and configured PAN PA – 220 in between our city and public safety network to satisfy CJIS requirements
  • Implemented City's printer move from Ricoh's to new Kyocera leased printers from initial RFP to install
  • Led a team of 3 IS Technicians reviewing all potential MDC replacement products in hopes of replacing the City of Newark MDC fleet by July 2020
  • Participated in initial network design planning, prioritizing operational efficiency while accounting for budgetary limitations
  • Defined company-wide IT policies for BYOD (Bring Your Own Device) programs, confirming safe and secure integration of employee-owned equipment
  • Created end-user onboarding processes, developing standardized procedures to expedite initial setup and connection
  • Oversaw IT department operations, planning and projects
  • Managed maintenance, upgrade and support of IT, voice and data systems
  • Led deployment of equipment and allocation of IT personnel for new system launches and software implementation
  • Oversaw company-wide change management efforts for new system installations, operating system updates and other major technical changes
  • Supervised AV equipment, distributing and managing assets while overseeing setups and breakdowns for events and presentations
  • Introduced enhanced IT dispatch and ticket response policies to shorten response times and increase support satisfaction
  • Collaborated with cybersecurity personnel to mitigate risks and distribute best practice documentation to personnel
  • Coordinated smooth upgrades to modernize security systems, increasing security and performance
  • Organized routine maintenance to keep computer systems performing effectively and secured against unauthorized access.

IT Specialist (Public Safety)

City of Newark
05.2014 - 05.2017
  • Support for all PD applications and infrastructure including all Police vehicles and mobile devices
  • In charge of maintaining all Police servers (Netmotion, Sun Ridge RIMS, Barracuda
  • Back-Up, PAN Firewall, Telestaff, Vievu body camera cloud storage)
  • Successfully deployed 80 Police Officer Iphones with Cisco Meraki MDM solution
  • Recently configured and deployed failover RIMS server with mirror SQL database
  • Completed and fully deployed Telestaff server 2.9.2
  • Performed Netmotion server upgrade from version 9.5 to 10.52
  • Upgraded all Police MDC's from 3G AT & T solution to Verizon's 4G
  • Replaced all city switches to HP POE 1920 switches and deployed all new Polycom VOIP phones
  • Support and maintain all Vievu body worn cameras including maintaining the required 10TB on-prem data server
  • Monitor both the city and public safety backups and perform restores as needed
  • Replaced Sonicwall firewall with PAN – PA 500 and main contact allowing/blocking traffic in/out of the city
  • Cal-Photo, Clets, Crims, Mugs administrator for city
  • Completed the ARIES data sharing project with County of Alameda where numerous city and county agencies will be sharing records data
  • This included setting up routes from our internal network through the edge routers to talk to the county main data sharing server
  • Re-organized the city IP scheme by removing PC's off DHCP and creating subnets for each floor and departments to make easier firewall management
  • Deployed and manage all Ubiquiti Unifi access points
  • Deployed 3 ALPR video recording devices in 3 police vehicles
  • Deployed over 60 Vievu body worn cameras.

Computer Specialist

City of Fremont
04.2002 - 05.2014
  • Maintain & upgrade the city's infrastructure
  • Main point of contact for IT support for Fremont Fire 2006 through 2014
  • Maintain & upgrade all the city's LAN & WAN including all T-1 links out to Firestations & community centers
  • Responsible for network management including network performance tuning, file server backup, and email server administration
  • Working with the management team to develop a change management plan
  • Installed city's two 6509 core switches with redundant 720 SUP's & WISM module
  • Support the city's wireless AP's through our WISM module on the Cisco core switch
  • Pull all new cat 5/6 cable through existing & new buildings including new firehouses
  • Maintain all of our virtual hosts through vSphere 4.0 & recently upgraded to 4.1
  • Troubleshoot software & hardware on the city's PC's, printers & wireless laptops installed in all Fire & Police vehicles
  • Maintained Netmotion server & client MDC images including upgrades from version 7.0 through 9.1
  • Responsible for maintaining & updating the City's Sophos anti-virus server & also making sure all clients are updated
  • Recently upgraded to version 10
  • Upgraded Backupexec server & remote clients from 9.1 through 12.5
  • Responsible for setting all switch ports to correct vlan including VoIP vlan
  • Maintain DNS, DHCP & domain controllers
  • Responsible for network security including remote switch port security through disabling unused ports & enabling mac address based port security
  • Performed all city backups & restores the past 3 years
  • Responsible for upgrading all the IOS & CATOS on all the Cisco switches & routers within the city
  • Maintain all the Active Directory user accounts & groups
  • Groupwise basics, intermediate & advanced instructor for new hires
  • In the process of mapping out the whole city's network through Visio diagrams for easier troubleshooting
  • In the process of implementing a more detailed description on all of our city's switchports to allow easier identification when trying to track down devices
  • Provide ActiveSync support for all IPhone & Android based devices.

Education

Associate of Arts - Windows 7 migration best practices

Global Knowledge
Santa Clara, CA
01.2011

Associate of Arts - Buildiing Cisco Multi Switched Networks

Global Knowledge
Santa Clara, CA
01.2010

Associate of Science - Passed CCNA

Global Knowledge
Santa Clara, CA
01.2008

Associate of Arts - Computer Engineering

Wintec
Santa Clara, CA
01.1999

Associate of Arts - MIS

Mcgill University
Montreal, Canada
01.1992

Associate of Arts - Computer Engineering

Herzing Institute
Montreal, Canada
01.1991

Commerce -

John Abott College
Montreal, Canada
01.1989

Skills

  • IT Troubleshooting
  • IT Documentation
  • Information Security
  • Troubleshooting
  • Network Administration
  • IT risk management
  • Technical Documentation
  • Needs Assessment
  • Virtualization Technologies
  • Technical Troubleshooting
  • Network configuration
  • Disaster Recovery

Certification

Cisco CCNA - 2008 - 2017

Microsoft MCP - Windows Server 2008 Network Infrastructure Configuring.

Timeline

IT Specialist

The Villages Golf And Country Club
10.2023 - Current

Deskside Support Technician

Otsuka Pharmaceuticals
10.2022 - 10.2023

Systems Engineer

Konica Minolta
01.2022 - 10.2022

IT, Server/Desktop Support Engineer

Marki Microwave
09.2020 - 01.2022

IT Manager

City of Newark
05.2017 - 09.2020

IT Specialist (Public Safety)

City of Newark
05.2014 - 05.2017

Computer Specialist

City of Fremont
04.2002 - 05.2014

Associate of Arts - Windows 7 migration best practices

Global Knowledge

Associate of Arts - Buildiing Cisco Multi Switched Networks

Global Knowledge

Associate of Science - Passed CCNA

Global Knowledge

Associate of Arts - Computer Engineering

Wintec

Associate of Arts - MIS

Mcgill University

Associate of Arts - Computer Engineering

Herzing Institute

Commerce -

John Abott College

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Larry Kezar