JOSHUA T. RIGGSBY
Morehead,KY
Summary
Retail manager with auto mechanic and maintenance experience. Who will be able to engage in problem solving and diagnostic work while providing excellent customer service. Won three customer service awards during my employment with O'Reilly Automotive, was able to help diagnose problems with customers vehicles. My time spent working in industrial construction helped build valuable skills so I could expand my knowledge beyond the automotive sector. My latest employer has allowed me to pursue a lifelong passion of firearms. My current position has benefited me by increasing my knowledge of firearms, and the legal requirements of selling them. This skill will be able to transfer to other positions, because selling firearms requires a strict attention to detail, to insure compliance with federal and state laws.
Overview
14
14
years of professional experience
Work History
Sales Associate, Gun Bar
Rural King
04.2022 - Current
- Educated first-time buyers on firearm handling techniques, promoting responsible ownership practices.
- Increased sales by proactively engaging customers and showcasing firearm features.
- Assisted customers with the purchase process, streamlining transactions for efficiency.
- Ensured compliance with state laws and regulations surrounding firearm sales, maintaining legal standards consistently within operations.
- Developed rapport with local shooting clubs and ranges, securing valuable referrals for increased foot traffic.
- Handled customer inquiries professionally, resolving issues promptly to maintain positive relationships.
- Contributed to team sales goals by consistently meeting or exceeding personal targets.
- Maintained knowledge of, employed and enforced best practices for safe handling of firearms and accessories.
- Processed as many as 30 background checks daily using NICS background check system.
- Assisted in development of merchandising strategy for key products and creation of merchandise displays.
- Assisted customers with purchasing decisions by providing relevant product and regulatory information.
- Handled complex customer inquiries promptly providing accurate information and resolving issues efficiently.
- Forklift certified by Rural King
Meat Cutter
Save A Lot
12.2021 - 04.2022
- Cut meats to customer specifications and answered questions about specialty products.
- Followed all food safety regulations to maintain a safe work environment for both employees and customers.
- Maintained a clean and organized workspace for maximum productivity and safety.
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
- Adhere to safety and cleanliness standards and maintained equipment.
- Used boning knife, skewers and twine to shape, lace, and tie roasts.
- Continuously sharpened knives and maintained equipment for optimal cutting performance.
Meat Cutter
Save A Lot
06.2021 - 12.2021
- Cut meats to customer specifications and answered questions about specialty products.
- Followed all food safety regulations to maintain a safe work environment for both employees and customers.
- Maintained a clean and organized workspace for maximum productivity and safety.
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
- Adhere to safety and cleanliness standards and maintained equipment.
- Continuously sharpened knives and maintained equipment for optimal cutting performance.
Maintenance 1
Target Hospitality
11.2020 - 01.2021
- Provided maintnence to the site, including electrical, plumbing, HVAC, and vehicle.
Delivery Manager
Napa
09.2019 - 05.2020
- Managed the commercial delivery area of my local Napa, insured that deliveries were made in a timely manner, handled professional customer returns and payments on their accounts.
Store Manager
O'Reilly Auto Parts
09.2015 - 09.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Millwright Helper
CCC Group
10.2014 - 09.2015
- Assisted Journeyman Millwrights with setting equipment, aligning motors, and installing components on equipment.
Assistant Manager
O'reilly Auto Parts
09.2010 - 09.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
Horticulture
Morehead State University
Morehead, KY07.2012
Skills
- Customer Service
- Problem solving
- Mechanical Prowess
- Horticulture
- Forklift certified
- Phone Etiquette
- Firearms knowledge
- Background Checks
- Firearm Safety
- Merchandising
- Product Demonstration
- Legal Compliance
- Store maintenance
- Payroll
- Scheduling
- Automotive knowledge
Additional Information
I presented research on Disease Resistance and Fruit Yield of Selected Heirloom and Hybrid Cultivars of Tomatoes in 2008, 2009 at the Kentucky Academy of Science., I presented research in 2010, 2011 based on the anomaly found in certain plants in the 2008 field study at the Kentucky Academy of Science, in hopes that these anomalies could be developed into a new variety of tomato.
Restoring antiques
I enjoy restoring antique fountain pens, vintage electronics, firearms.
Hobbies
Restoring antique fountain pens, firearms, and vintage electronics
Metal detecting
Target shooting
Fishing
Timeline
Sales Associate, Gun Bar
Rural King
04.2022 - Current
Meat Cutter
Save A Lot
12.2021 - 04.2022
Meat Cutter
Save A Lot
06.2021 - 12.2021
Maintenance 1
Target Hospitality
11.2020 - 01.2021
Delivery Manager
Napa
09.2019 - 05.2020
Store Manager
O'Reilly Auto Parts
09.2015 - 09.2019
Millwright Helper
CCC Group
10.2014 - 09.2015
Assistant Manager
O'reilly Auto Parts
09.2010 - 09.2014
Horticulture
Morehead State University