Ericka Robertson

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Conduct on-site training sessions for all employees, covering terminal security post orders and procedures, as well as generalizing maritime safety protocols.
• Keep employee subfiles up to date, including security licenses, TWIC cards, Port IDs, driver licenses, plus training records as mandated by the USCG and C-TPAT Program.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Keep employee evaluations and implement disciplinary and corrective actions when required.
• Schedule employee for work.
• Traffic control.
• Provide site training at Port Of Miami accounts for all new hires, along with terminals post orders.
• Conduct MTSA maritime security training sessions for all employees to ensure adherence to USCG regulations.

• Checked in and out designated equipment, keys, and supplies.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Make Visits badges, scan pilot licenses, and passport, customer service, data entry, answer phones.
• Check TSA for any restrictions

• Reported suspicious activities and persons to law enforcement.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Checked and verified photo identification prior to granting facility access.
• Responded quickly to emergency situations to assess and deflect issues.
• Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
• Wrote detailed reports of all security breaches and investigations.
• Monitored CCTV cameras and alarm systems for security breaches.
• Escort, crowd control, data entry, front desk relations, make badges for visits, assist with evaporite health patient.

Data Entry, Customer Service, and Clerical Filing.

• Answered multi-line phone system and enthusiastically greeted callers.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Maintained clean and organized front desk areas to uphold polished company image.
• Prepared reports on guest satisfaction levels and other metrics.

Data Entry, Filing, Input kids shot records in databases, Teacher Aid.

• Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
• Collected [Type] payments, processed transactions and updated relevant records.
• Handled assignments independently with good judgement and critical thinking skills.
• Check in/out kids When Getting Drop Off or Pick up.
• Answer Phone.

• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
• Provided customers with information about availability and pricing.
• Resolved various issues and discrepancies for customers.
• Provided follow through on all calls with confirmations and dissemination of requested information.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.