Devontae Reed
Customer Service Representative
Chicago,IL
Summary
Guest-oriented Concierge offering over 9 months of experience in hospitality and tourism. Self-starter with strong record of providing valuable service to clients and tourists. Seasoned Security Officer with 3 Months experience of Commerical Buildings and Expertise in conducting investigations and writing detailed reports. Extensive knowledge of law enforcement practices, investigation techniques and security equipment operation.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Concierge, Flex Officer, Security Officer
Titan Security
Chicago, IL
12.2020 - Current
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Supervised creation and validation of anti-terrorism plans on all ships.
- Secured personal and company goods against robbery, vandalism and illegal entry.
Patio Worker/Host
Portillos Restaurant
Chicago IL, Chicago
03.2019 - 01.2020
- Greeting Customers WIth a Smile to ensure a comfortable environment
- Offering Help And guidance for any questions the customers coming into the restaurant.
- Hosted Private Banquets placed by a customer who wishes to have a private family event.
- Maintained Proper and upmost Cleanliness around the restaurant.
Crew Member
McDonald's Restaurant
Chicago, IL
04.2016 - 03.2017
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Took orders, prepared meals and collected payments.
- Became familiar with products to answer questions and make suggestions.
- Worked front counter, drive-thru and other areas.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Maintained Upmost cleanliness to ensure Health Standards
Education
High School Diploma -
Innovations High School
Salt Lake City, UT 06.2017 - 06.2021
Skills
Crisis intervention training
Guest experiences
Policy and procedure adherence
Vendor interaction
Stationary surveillance
Conflict resolution techniques
Theft prevention training
Reporting capabilities
Guest services
Superior customer service
Reservations management
Security Guard License
Certification
Perc Card
Timeline
First Aid Safety Certification
02-2021
Concierge, Flex Officer, Security Officer
Titan Security
12.2020 - Current
Patio Worker/Host
Portillos Restaurant
03.2019 - 01.2020
Perc Card
08-2018
High School Diploma -
Innovations High School
06.2017 - 06.2021
Crew Member
McDonald's Restaurant
04.2016 - 03.2017