KIMBERLY FREEMAN
Antioch,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Case management analyst position. Ready to help team achieve company goals.
Overview
25
25
years of professional experience
Work History
Power Specialist/Site Development – Project Manager
Dish Wireless Holdings LLC
07.2022 - 12.2024
- Responsible to project manage the Utility companies’ "power" to the cell site installation
- Ensured payments were remitted to the Utility Companies, if there were disconnects due to non payments
- Requested reimbursements' from businesses' that utilized services, by taking over in use meters. Sent demand letters' to ensure payments' would be returned
- Worked with Vendors' to ensure payments' were being sent for AP/AR by Net30
- Analyzed incoming Vendor bills ' to approve /disapprove the construction milestones for remitting of payments.
- Checked the weekly reports supplied from the utility companies to ensure our jobs are on track
- Monitored and generated queries via finance portal on approvals to reconcile financial entries.
- Updated the internal database daily with the progression of the orders, or any with any information to move the order along to completion
- Called the Jurisdictions to ensure that the Inspections had been completed & had flowed back the appropriate Utility Company
- Responsible to ensure Vendors had requested payments' per the SOW.
- Managed the following Utility Companies in CA to include SMUD, PG&E, SCE, TID, MID, NVE Energy for Reno builds, City of Lodi, Redding, & Roseville.
Network II Engineering Project Manager
Verizon
08.2019 - 01.2022
- Project managed the fiber build initiative for 5G
- Hosted weekly meetings to discuss process and project status per site location
- Performed engineering invoice approvals and verifications at all critical milestones
- Worked with the Verizon financial teams to remit payments.
- Worked as Proxy with certain Jurisdictions' to ensure funding was always' available for City Inspections' to move forward.
- Hosted monthly calls' with Vendors' for financial reconciliations.
- Drove production with external vendors to meet and manage KPI’s, and SLA’s
- Prepared Quarterly Financial reports for upper management
- Coordinated on all project activities with contractors and developers, for system related issues
- Processed reports, Vendor invoices, material receipts, and all admin functions
- Responded immediately to all outages, coordinating necessary resources both internal and external for resolutions to broken circuits
- Created external tickets to Vendors to request status, and order information close out
- Requested close out packages for final billing reconciliation, with all photos, diagrams, and KMZ’
- Created JIRA ticket’ for OPS to dispatch out to locations where signal loss was detected.
Project Coordinator
Robert Half
11.2018 - 01.2019
- Responsible to w/w 3rd party Vendor to image new laptops for employees for nationwide initiative
- Dispatched out Engineers from local sites’, set schedules for Robert Half offices, to gain access
- Set training schedules with the trainer’ assigned to the sites
- Shipped new machines’, and ensured each was per the 3rd parties specs.
Retail Project Manager
Apple IST & GNS
02.2018 - 05.2018
- Globally Project managed network provisioning for Apple Inc., to include 3 regions APAC, AMR, & EMEA to enhance and optimize Apple’s network working on multiple projects convergence to the Metro E platform
- Responsible to ensure ALL new circuit orders' were analyzed, and reconciled per the contract signed. Ensured Apple was being billed correctly on each service per SLA.
- Responsible for facilitating delivery & negotiating contract rates for Metro E services and managed services
- Facilitated various order types, i.e., NEW, Moves, Add or Changes to existing and newly added Apple stores, Campus locations, Retail Stores totaling over 500 stores
- Assisted w/ gathering information on Dark Fiber processes
- Project managed the UPGRADE from 1G to 10G on Dark Fiber
- Facilitated meetings to prepare systems to be able to enhance and capture inventory
- Engaged carriers’ service teams to mitigate issues
- Provisioned Content Delivery networks for streaming
- Provisioned Analog (POTS) lines for Retail store alarms systems
- Provisioned ISDN PRI’s with DID’s, DSL, T1.5’s, DS3’s, Opteman, Decaman, & Gigaman products for all Business units to include, Retail locations, field sales offices, OSV’s
- Responsible for bringing in DSL circuits to “Labs” for secret projects
Network Procurement Specialist Project Manager
Aryaka Network
05.2017 - 01.2018
- Design, procure, configure, implement and support network infrastructure for customers’ WAN, internet and customers’ facing Last mile circuit transport services
- Negotiated contracts with Global carrier’s ISPs, Agents, and resellers to obtain best solutions pricing & terms
- Drove telecommunications providers to successful implementations, by removing roadblocks & escalating to at times VP Level
- Provided escalation support to address & resolve any provisioning issues
- B/W utilization and growth trending analysis
- Capacity planning
- Financial analysis and reconciliation of B/W services.
Business Systems Project Manager and Telecom Project Manager
Wells Fargo Bank
11.2015 - 09.2017
- Responsible for upgrading WFA’s and Retail sales VM network
- Project managed Wachovia Legacy to Wells’ New fiber build plans
- Attended calls, to supply updates to the stakeholders
- Supplied dates, and completion reports to upper management.
Global Infrastructure Sourcing Manager
Yahoo Inc.
09.2016 - 03.2017
- Responsible for ensuring interconnects are established & added into the Peering network via the EMEA region
- Responsible for ordering cross connects via hotel carriers’, ordering extended cross connects via AMRs’ & EMEAs
- Taking interconnect agreements from an actual SOF to & through the Yahoo legal process
- Ensuring connectivity up to the Yahoo network
- Responsible for running tests to check for lights/ & db loss
- Responsible for disconnections from once a site or backbone circuit has been upgraded
- Responsible for coordinating migrations, and or Regrooms into the Network
- Responsible from a provisioning perspective from inception to installation & turn up.
Business Systems Analyst
Wells Fargo
11.2014 - 11.2016
- Responsible for upgrading the Wells Fargo Advisors, and Retail Sales VM network E commerce network
- Eligible WAN services from all domestic legacy Wachovia and Wells Fargo remote sites (retail stores, administrative buildings, WFB Advisor offices
- Attended stake holders ’meetings to provide weekly status on the progress of the deliverables, and dates for upgrading all installations
- Provided weekly updates on roadblocks that could impede the migration and turn up dates
- One-Net opens the door for converging telephone, video and digital signs onto the existing data network Infrastructure consolidation to reduce total spend by $20M annually starting in 2013 making sure that the solution recommended is commercial yet competitive and secured per the governance council standards
- Understanding the technical designs as well as the specifications
- Responsible to be the champion of the network
- Established and managed critical dates required for on time completion of network activations and migrations for MPLS network convergence
- Coordinated and scheduled with external carriers the requested turn updates/times according to the network planned change control requests
- Evaluated and advised management of the impact of changes to the overall project plans
- Assisted carriers to ensure IP selections were correct by conferring with engineers on issues, and or corrections needed
- Managed the day-to-day deployment task management of internal, external and in-market cross functional teams ensuring successful completion of deployments within scope, schedule, and budget
- Proactively reviewed and validated deployment project plans identifying risks, issues and gaps that could impact project timelines and goals
- Prepared agendas and facilitated project team meetings; Insured all key stakeholders were invited
- Developed and managed communications and summary reports for various work groups based on deployment project plans and status; provided accurate project status information in the form of formal briefings, program/project coordination meetings, Escalated issues requiring action or decisions to management in a timely manner
- Responsible for deployment project plans, schedules, delivery within budget, and quality of all project elements
- Maintained effective business and field communications and relationships with external/ and internal vendors.
Global Network Provisioner
Apple Inc.
01.2011 - 01.2014
- Globally Project managed network provisioning for Apple Inc., to include 3 regions
- APAC, AMR, & EMEA to enhance and optimize Apples network working on multiple projects convergence to the MPLS platform
- Responsible for facilitating delivery & negotiating contract rates for MPLS services and managed services
- Facilitated various types of order types, i.e., NEW, moves, add or changes to existing and newly added Apple stores, Campus locations, Retail Stores totaling over 1000 stores, Data centers and the Apple backbone
- Assisted w/ gathering information on Dark Fiber processes
- Facilitated meetings to prepare systems to be able to enhance and capture inventory
- Worked with Real estate Project managers to facilitate relocation projects and new campus build outs
- Project managed installation of all “Confidential” projects” from cradle to grave
- Worked firsthand on the Beats by Dr
- Dre network take over
- Worked with Apple Engineers to assist with Maintenance & trouble ticket creation on P1’s, and service affecting issues
- Engaged carriers’ service teams to mitigate issues
- Provisioned Content Delivery networks for streaming
- Provisioned Analog (POTS) lines for Retail store alarms systems
- Provisioned ISDN PRI’s with DID’s, DSL, T1.5’s, DS3’s, Opteman, Decaman, & Gigaman products for all Business units to include, Retail locations, field sales offices, OSV’s
- Responsible for bringing in DSL circuits to “Labs” for secret projects
- Responsible to know if the lines were secured, and how they were to run separate from the Apple backbone network for security
- Responsible for negotiating pricing, making sure that the costs were reasonable
- Responsible to converge AMR, EMEA & APAC to 1 platform, having one source of truth
- Facilitated obtaining root cause analysis for all network outages
- Had to implement monthly reports, to recoup fees’ when the service Level agreements were not met Requested credits from carriers based on SLA contractual obligations
- Provisioned all Executive Leadership DSL circuits for their residential service
- Responsible for facilitating contracts and costs for all fire /elevator Direct connect Lines for internal security teams
- Responsible for obtaining Director level and above signatures for all contracts in Telecom
- Prepared and distributed weekly “reports to management teams
- Prioritized and drove cross-functional activities related to multiple projects in the country, and globally
- Initiated and maintained customer relationships from contract negotiation to cost approvals to the receipt of order through service test and handoff
- Cradle to the grave
- Mitigated issues and worked through test and turn up issues
- Engaged the proper teams to vet the issues for a successful turn up.
Business Systems Analyst (Provisioning PM)
Wells Fargo
01.2009 - 01.2011
- Responsible to migrate eligible WAN services from all domestic legacy Wachovia and Wells Fargo remote sites (retail stores, administrative buildings, WF Advisor offices, stand-alone ATM's) to the new Advanced Services Access Module (ASAM) within OneNet
- Responsible for preparing and creating circuit order requests to Telco Vendors to enhance/migrate the Wells Fargo’s Back bone of their network to the new One NET secure VPN MPLS network
- OneNet opens the door for converging telephone, video and digital signs onto our existing data network
- Infrastructure consolidation will reduce total spend by $20MM annually starting in 2013 Making sure that the solution recommended is commercial yet competitive
- Documenting and analyzing the required information and data
- Understanding the technical designs as well as the specifications
- Effectively communicating with internal teams and external clients to deliver functional requirements like GUI, screen and interface designs
- Very strong technical skills coupled with business intelligence and a deep understanding of customer's needs so that they can be transformed into application and operational requirements
- Acting as an interface between business units, technology teams and support teams.
Project Manager in PMO organization
Vinculumns
01.2009 - 02.2010
- Responsible to PM the “Fiber to the cell site project”
- Responsible for budget costing
- Managed the site builds from cradle to post installation
- Managed LEC’s database to provide convergence
- Requested Purchase orders for payment from vendors
- Requested bids from General Contractors
- Obtained VP level approvals if over 25K in revenues
- Responsible for entire Plan of Records universe for Bay Area North
- Attended daily conference calls with ATT Mobility, and ATT landline managers to provide status on sites being built, and or modified for fiber from Copper
- Responsible for forecasting start and completion dates for sites in Bay Area North
- Extensive experience in telecommunications in a variety of products ranging from wireless, voice, with project management /managing in the following functions of provisioning, network design, and optimization, modifications and implementation to include Fiber to the Cell site installations.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Project Manager
T Mobile
01.2000 - 01.2009
- Actively assisted in enhancing and optimizing T- Mobile’s network to 3G
- Managed MSC Conversion project
- Identified and resolved design issues with outsourced vendors
- Worked with Vendors for cost savings measures
- Actively Project Managed the Albuquerque T1 Redesign project
- Optimized the T1 network in order to provide more diversity
- 103 T’s were redesigned
- Cost savings after optimization was $14,550.00 per month
- The initiative was driven by cost reduction
- Interacted with PMO teams to ensure objectives would be met
- Removed roadblocks that could delay the network build and or impeded implementation
- Project managed end to end provisioning for (PNW) Pacific Northwest –optimization of 8 nodes Seattle, Spokane, Hawaii, Portland, Salt Lake, Phoenix, El Paso, and Albuquerque
- Facilitated the re design of 495 T’sTotal cost savings is 102,761.57 per month
- Project managed optimization in Las Vegas
- Assisted in the disconnection process of unused T1’s to migrate traffic away from OC12
- Initiative driven by budgetCost saving result of $13,000.00 per month
- Familiar with a variety of activities of MSC, BSS, BSC platforms of major service providers in U.S
- Lead and Contributed to T Mobile’s success by collaboratively building and improving internal and external LEC, IXC vendor products and services
- Managed, lead and developed provisioning teams and operational personnel in cross functional initiatives to complete the Engineering of the network
- Collaborated with Transport and Traffic engineers on process matters
- Ensured deliverables were met daily.
Network Systems Analyst
AT&T
04.2000 - 03.2008
- Managed voice network technicians on network build outs
- Managed Disconnect in Error Process Team -West Coast AT&T Network Provisioning
- Primarily responsible to engage SME’s and pertinent work groups to collaborate to determine root causes’ on out of service facilities
- Providing RCA’s to 3rd level management, Acted as REM (Rapid Escalation) manager to quickly facilitate re design and re -engineering at an accelerated pace to minimize any down time to the customer/network
- Engaged both internal and external teams to facilitate the restoral of services
- Used TRKS, WFAs, EFMS, TCATS
- Managed technical staff to ensure end to end continuity testing and turn up of voice services
- Managed AT&T‘s Network Conversion projects Fortune 500 customers for Citi Bank, Wells Fargo, and Washington Mutual, and Capitol One
- Collaboratively assisted our business unit in reducing the overall interval of Voice services delivery intervals
- Prepared and distributed daily work centers metrics 3 x per day to the B, and C band managers
- Managed multiple reports and tasks, managed multiple workloads daily
- Demonstrated ability to deliver services from pre-sales, ordering, design, installation, and support
- Worked without sourced provisioning ordering team west to reduce order rejection rate, and order Intervals
- Extensive vendor management training and interactions
- Managed facilitating dispatching Technicians to Collocations, IE cages for repair, maintenance, upgrade or migrations and installation
- Managed a staff of 18 -24 Union employees
- Actively participated in regional calls for initiatives /goals established by regional management
- Worked to keep projects on time, and clear of any technical hiccups that would impede or delay the ability to deliver services
- Escalated to remove barriers, from 1st level to 4th levels, with approvals of 3rd level managers
- Managed Network Provisioning and Capacity Planning teams and Look ahead reports, provided Root Cause Analysis reports, Post Mortem reports for Disconnects in Errors, resource planning, Load Balancing, re design for Cost Saving measures, vendor management.
- Collaborated with cross-functional teams to plan, design, and implement new IT infrastructure projects in support of organizational goals.
Education
High School Diploma -
Laney College
Oakland, CA08.2027
Skills
- Teamwork and Collaboration
- Billing reconciliation
- Decision-Making
- Analytical Skills
- Problem-Solving
Timeline
Power Specialist/Site Development – Project Manager
Dish Wireless Holdings LLC
07.2022 - 12.2024
Network II Engineering Project Manager
Verizon
08.2019 - 01.2022
Project Coordinator
Robert Half
11.2018 - 01.2019
Retail Project Manager
Apple IST & GNS
02.2018 - 05.2018
Network Procurement Specialist Project Manager
Aryaka Network
05.2017 - 01.2018
Global Infrastructure Sourcing Manager
Yahoo Inc.
09.2016 - 03.2017
Business Systems Project Manager and Telecom Project Manager
Wells Fargo Bank
11.2015 - 09.2017
Business Systems Analyst
Wells Fargo
11.2014 - 11.2016
Global Network Provisioner
Apple Inc.
01.2011 - 01.2014
Business Systems Analyst (Provisioning PM)
Wells Fargo
01.2009 - 01.2011
Project Manager in PMO organization
Vinculumns
01.2009 - 02.2010
Network Systems Analyst
AT&T
04.2000 - 03.2008
Project Manager
T Mobile
01.2000 - 01.2009
High School Diploma -
Laney College
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