Heather Bennie

Work History

Sentinel Mouthguard Co.

St.Petersburg, Florida

08.2016 - 08.2020

Assisted call-in customers with questions and orders.
Responded to customer inquiries via phone, email, and web-based platforms.
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Provided customers with detailed information on company products, services and materials.
Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Assisted in training new employees and participated in cross-training with other departments.
Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Assisted functionality of completed models with help of apparatus mimicking human bite and adjusted devices to enhance performance.
Read prescriptions and specifications and examined models and impressions in order to determine design of dental products to be constructed.
Fabricated different types of removable dental appliances.
Created dental impressions used for diagnostics, opposing models and study casts.

Dr. Jonathan Feltham

St.Petersburg, FL

01.2015 - 12.2016

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
Explained treatment procedures and instructed patients on home care guidelines.
Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.

Mid-County Dental Associates

Largo, FL

03.2013 - 09.2015

Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
Booked patient appointments and managed treatment details using MS Excel and industry-standard registration software.
Explained treatment procedures and instructed patients on home care guidelines.
Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
Managed office schedules and calendars to coordinate administrative planning and execution.
Assisted dentist with paperwork and billing protocol for both routine and less common procedures.

Dr. Richard Krawczyk

Palm Harbor, FL

01.2011 - 10.2013

Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
Performed general chair-side duties to assist with various procedures, including general, endo and oral surgery.
Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
Managed invoicing and payment processing operations.
Monitored outstanding invoices and performed collections duties.