Heather Bennie
Customer Care Specialist
St. Petersburg,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. I am a quick learner with willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Customer Care Agent/Lab Technician
Sentinel Mouthguard Co.
St.Petersburg, Florida
08.2016 - 08.2020
- Assisted call-in customers with questions and orders.
- Responded to customer inquiries via phone, email, and web-based platforms.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Provided customers with detailed information on company products, services and materials.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Assisted in training new employees and participated in cross-training with other departments.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Assisted functionality of completed models with help of apparatus mimicking human bite and adjusted devices to enhance performance.
- Read prescriptions and specifications and examined models and impressions in order to determine design of dental products to be constructed.
- Fabricated different types of removable dental appliances.
- Created dental impressions used for diagnostics, opposing models and study casts.
Dental Assistant/Front Desk Receptionist
Dr. Jonathan Feltham
St.Petersburg, FL
01.2015 - 12.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
- Explained treatment procedures and instructed patients on home care guidelines.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
Front Desk Receptionist/Dental Assistant
Mid-County Dental Associates
Largo, FL
03.2013 - 09.2015
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Booked patient appointments and managed treatment details using MS Excel and industry-standard registration software.
- Explained treatment procedures and instructed patients on home care guidelines.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
- Managed office schedules and calendars to coordinate administrative planning and execution.
- Assisted dentist with paperwork and billing protocol for both routine and less common procedures.
Front Desk Receptionist/Dental Assistant
Dr. Richard Krawczyk
Palm Harbor, FL
01.2011 - 10.2013
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties to assist with various procedures, including general, endo and oral surgery.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Managed invoicing and payment processing operations.
- Monitored outstanding invoices and performed collections duties.
Education
High School Diploma -
08.2001 - 05.2005
Skills
Excellent multitasking capability
Computer skills
Good listening skills
Customer service
Planning and Coordination
Written Communication
Good telephone etiquette
Teamwork
Certification
Dental Radiology
Timeline
Customer Care Agent/Lab Technician - Sentinel Mouthguard Co.
08.2016 - 08.2020
Dental Assistant/Front Desk Receptionist - Dr. Jonathan Feltham
01.2015 - 12.2016
Front Desk Receptionist/Dental Assistant - Mid-County Dental Associates
03.2013 - 09.2015
Front Desk Receptionist/Dental Assistant - Dr. Richard Krawczyk
01.2011 - 10.2013
Dental Radiology
08-2006
EFDA
08-2006
Largo High School - High School Diploma,
08.2001 - 05.2005