Ashlynn Masse
Denver,CO
Summary
Hard-working professional and student with experience providing cleaning and customer services. Possesses excellent multi-tasking skills and provides outstanding customer service, with the ability to defuse even the toughest clients.
Overview
7
7
years of professional experience
Work History
Residential Cleaner
Dandelion Cleaning
01.2023 - Current
- Improved client satisfaction by providing thorough cleaning services tailored to individual needs.
- Streamlined cleaning processes for increased efficiency by utilizing effective time management.
- Ensured neat home/office environments using eco-friendly cleaning products.
- Increased customer retention rates with exceptional communication skills and work quality.
- Developed strong relationships with clients through consistent reliability and excellent service.
Shift Leader
Whole Sol Blend Bar
05.2022 - 11.2022
- Improved team productivity by implementing efficient task delegation based on team needs.
- Enhanced customer satisfaction by ensuring quality food service and maintaining a personable demeanor.
- Maintained a clean and safe work environment while ensuring all employees adhered to protocols.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
Volunteer
Uplift
06.2017 - 09.2017
- Enhanced community engagement by fostering a positive environment at outreach events.
- Promoted community activism and awareness for mental health and homelessness.
- Developed marketing materials for events, increasing public interest and attendance rates.
- Used strong interpersonal communication skills to make a difference within the local houseless community.
- Guided troubled individuals to tools and resources necessary for healing.
- Enhanced the overall local houseless community's experience by providing warm meals, clothes, and a welcoming environment for recipients.
Education
Bachelor of Arts - Environmental Science
University of Colorado At Boulder
Boulder, CO05.2026
Skills
- Quality Assurance
- Eco-friendly Cleaning
- Attention to Detail
- Reliability
- Guest Relations
- Exceptional Communicator
Accomplishments
2020 AP Scholar Award
Hobbies
- Collaging
- Improv
- Hiking
- Writing
- Baking
Languages
French
Limited Working
Timeline
Residential Cleaner
Dandelion Cleaning
01.2023 - Current
Shift Leader
Whole Sol Blend Bar
05.2022 - 11.2022
Volunteer
Uplift
06.2017 - 09.2017
Bachelor of Arts - Environmental Science
University of Colorado At Boulder