Tyler Ebbink
Seaford,Virginia
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in restaurant industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Prep Cook
Harpoon Larry's
Newport News, VA
06.2019 - 01.2022
- Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Trained and assisted new kitchen staff members.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Maintained food safety and sanitation standards.
- Measured, weighed and mixed appropriate ingredients according to recipe directions.
- Suggested actionable improvements to streamline training procedures.
Assistant Kitchen Supervisor
Burger Bach
Midlothian, Virginia
02.2018 - 05.2020
- Oversaw grill, stove and oven and cleaned equipment after every shift.
- Monitored food preparation, production and plating for quality control.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Controlled food costs and managed inventory.
- Directed training and retraining of employees to boost performance and enhance business results.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Line Cook
Corner Bakery Cafe
Short Pump, VA
10.2016 - 05.2018
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Developed process that reduced waste and improved supply turnover.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Transitioned between breakfast and lunch service.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Education
High School Diploma -
York High School
Yorktown, VA07.2015
Skills
- Food preparation and safety
- Food spoilage prevention
- Stocking and replenishing
- Efficient multitasking
- Order delivery practices
- Ambitious
- Dependable and reliable
- Quick-learning
- Menu memorization
Timeline
Prep Cook
Harpoon Larry's
06.2019 - 01.2022
Assistant Kitchen Supervisor
Burger Bach
02.2018 - 05.2020
Line Cook
Corner Bakery Cafe
10.2016 - 05.2018
High School Diploma -
York High School