Summary
Overview
Work History
Education
Skills
Timeline
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Omarion Johnson

Whitsett,NC

Summary

Accomplished professional with vast experience in customer service, aims to utilize problem-solving skills within a bank setup. A self-motivated individual with proven success in the delivery of excellent customer support, now looking to switch into banking with a view to applying strong communication and organizational skills. Customer-focused team player with experience in financial transactions, resolving client concerns, and delivering outstanding service in fast-paced settings. Proactive and reliable, this professional has experience in managing customer inquiries and resolving issues, ready to contribute to a bank's commitment to client satisfaction and operational efficiency.

Overview

1
1
year of professional experience

Work History

Customer Service Front Desk

BJ's Wholesale
Charlotte, NC
04.2023 - 09.2024
  • Respond promptly to customer inquiries through the phone and in person.
  • Providing accurate information about products, services, pricing, and policies. Listening and responding to customer complaints.
  • Provide appropriate solutions, and follow up to ensure resolution. Process orders, applications, returns, and refunds with accurate records maintenance. Assist customers with their issues, and escalate complex problems.
  • Always maintain a professional and courteous demeanor. Maintain accurate records of interactions in CRM systems.
  • Build strong relationships by addressing customer needs proactively.

Education

High School Diploma -

Eastern Guilford High
McLeansville, NC
06-2020

Some College (No Degree) - Business Administration And Management

William Peace University
Raleigh, NC

Skills

  • Multitasking Abilities
  • Quantitative Analysis
  • Customer Service
  • Financial Management
  • Communication
  • Proficient in Microsoft Excel, Word, and PowerPoint
  • Time Management
  • Attention to Detail
  • Customer Relationship Management

Timeline

Customer Service Front Desk

BJ's Wholesale
04.2023 - 09.2024

High School Diploma -

Eastern Guilford High

Some College (No Degree) - Business Administration And Management

William Peace University
Omarion Johnson