Bukurije Gjonaj
Operations Analyst
Collegeville,PA
Summary
Result-oriented, energetic, multilingual professional with dynamic interpersonal skills. Confident in communicating with executives, and successful at presenting business concepts in an organized and persuasive manner. Strong work ethic and team player, with a service-driven personality. Experienced in sales, marketing, and advertising with a focus on analytics, forecasting, and customer insights. Able to effectively handle challenging situations and work under pressure.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Operations Analyst
Greenphire, Inc
King of Prussia, PA
08.2020 - Current
- Monitor delivery of travel services from our global network of Travel Providers, ensuring any issues identified are properly escalated to management
- Manage travel exception process, advising management of trends, issues, urgent approvals, etc
- Monitor service performance of additional vendors as assigned, such as the translation vendor, card manufacturers, global phone number provider, TIN validation vendor, etc
- Assist Project Managers with operational duties, including card distribution and reporting
- Be a subject matter expert on the workflows involving our external vendors
- Maintain strong relationships with clients and internal stakeholders
- Ensure standards are being met and prioritized appropriately with external vendors
- Identify and escalate processes needing improvement and be involved in any relevant projects initiated as a result
- Provide relevant training and coaching of new hires as needed
- Participate in and/or lead servicing calls with vendors per the agreed upon frequency
- Participate in any QBR’s involving vendors the team actively manages.
Outsourced Operations Associate
Greenphire, Inc
King of Prussia, PA
07.2019 - 08.2020
- Monitor, manage and report on vendor compliance of contractual agreements and deliverables, establishing performance goals and objectives
- Manage business and measures vendor performance against expected Service Level Agreements
- Ensure standards are being met and prioritized appropriately with service partners
- Develop and implement action plans to address processes needing improvement, providing coaching and support
- Act as single point of contact and escalation for vendors
- Coordinate issue resolution with vendor manager
- Analyze trends to recommend, document and implement process improvement
- Coordinate training for new policies and procedures to both internal employees and vendors qualifications.
Marketing Technologist
Smart Labs Inc
King of Prussia, PA
07.2018 - 06.2019
- Worked on the Smart Hotel marketing website in WordPress
- Added Google Analytics to website for monitoring incoming traffic
- Brought in clients from Dubai and other parts of the world through networking and connections
- Used the HubSpot CRM to grow traffic and build leads
- Provided support for executive leaders by setting up meetings with potential clients
- Worked closely with product development team to create and maintain marketing materials for sales representations and client meetings
- Created email marketing campaigns in Vertical Response
- Utilized social media to reach out to new clients and expand the business
Flight Attendant
Emirates Airline
Dubai, UAE
06.2016 - 05.2018
- Promoted a safe environment for travelers and employees
- Front line marketing of airline products and services
- Led crew briefings prior to each flight
- Mentored new line flight attendants on company policies and procedures
- Maintained a high customer service rating by providing outstanding in-flight service
- Assisted customers with special needs
- Oversaw the maintenance of all required equipment and sent it out for service as necessary
- Routinely inspected emergency and safety equipment on board
- Wrote flight reports and alerted officials about any problems.
Marketing and Sales Executive
Alpha Destination Management
Dubai, UAE
02.2016 - 05.2017
- Promoted company development through market expansion and effective sales strategy
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning
- Analyzed marketing campaigns using key metrics and performance indicators
- Developed marketing plans based upon extensive research and prospects targeted
- Preserved brand integrity by monitoring the consistency and quality of marketing content
- Verified data integrity and accuracy.
Assistant Professor
SH.L.U.P Vitrina
Tirana, Albania
11.2013 - 08.2014
- Utilized innovative teaching methods to encourage student learning objectives
- Built strong rapport with students through class discussions and academic advisement
- Maintained classroom structure and student engagement
- Improved student participation in the classroom through integration of creative role-playing exercises
- Created new lesson plans based on course objectives
- Adapted teaching methods and class materials to suit student needs.
Radio Host Intern
Radio OKJ Germany
Jena, Germany
01.2013 - 12.2013
- Prepared stories and researched relevant topics in local and international news
- Hosted programs which covered topics ranging from domestic politics to international affairs
Project Coordinator
Women Toward Integration
Tirana, Albania
01.2008 - 01.2012
- Kept projects on schedule by managing deadlines and adjusting workflow as needed
- Collaborated with project owners and team members to set challenging but realistic goals
- Designed strategic plan for component development practices to support future projects
- Worked as a counselor and interpreter for women involved in domestic abuse and violence.
Translator
Peace Corps conferences
Tirana, Albania
01.2010 - 01.2011
- Worked with Outdoor Ambassador on O.A Project of Peace Corps
- Participated in the movement of educational matters as well as raising the awareness towards environmental issues and Global Warming
- Provided simultaneous translations and interpretations for Peace Corps during events
- Translated a variety of English documents to Albanian
Translator & Interpreter
Save the Children
Tirana, Albania
01.2010 - 12.2010
- Translated English documents to Albanian and vise-versa
- Simultaneous translation consisting on different topics such as: Human Rights, Gender Equality, Children Rights, Roma community in Albania and in Balkan Peninsula
- Provided verbal summaries of non-English documents for immediate use.
Education
Master of Science - Language and Communication
University of Tirana
Tirana, Albania 01.2011 - 01.2013
Bachelor - British and American Studies
University of Tirana
Tirana, Albania 01.2008 - 01.2011
Skills
Cultural expertise
Document review
Excellent Communication
Proofreading skills
Business process understanding
Organization and Time Management
Decision Making
Analytical and Critical Thinking
MS Office
Problem-Solving
Planning and Coordination
Data Entry
Training and Development
Attention to Detail
Multitasking Abilities
Self-Motivated
Certification
Certificate of Completion in Civil Aviation, Emirates Aviation College
Timeline
Operations Analyst
Greenphire, Inc
08.2020 - Current
Outsourced Operations Associate
Greenphire, Inc
07.2019 - 08.2020
Marketing Technologist
Smart Labs Inc
07.2018 - 06.2019
Flight Attendant
Emirates Airline
06.2016 - 05.2018
Marketing and Sales Executive
Alpha Destination Management
02.2016 - 05.2017
Assistant Professor
SH.L.U.P Vitrina
11.2013 - 08.2014
Radio Host Intern
Radio OKJ Germany
01.2013 - 12.2013
Master of Science - Language and Communication
University of Tirana
01.2011 - 01.2013
Translator
Peace Corps conferences
01.2010 - 01.2011
Translator & Interpreter
Save the Children
01.2010 - 12.2010
Project Coordinator
Women Toward Integration
01.2008 - 01.2012
Bachelor - British and American Studies
University of Tirana
01.2008 - 01.2011