LaQuinta Holmes
Birmingham,US
Summary
I have several years of experience in customer support. Adept at active listening, effective communication, and problem-solving. I demonstrate exceptional organizational skills and conflict resolution capabilities, ensuring high customer satisfaction.
Overview
15
15
years of professional experience
Work History
E-Commerce Customer Service Specialist
Walmart
Fort Worth, TX
09.2024 - Current
- Streamlined communication with drivers.
- Responded to high volume of phone calls to provide logistic information.
- Coordinated daily dispatch operations to ensure on-time deliveries and maximize fleet utilization.
- Completed data entry tasks with accuracy and efficiency.
- Utilized Microsoft Teams, Outlook, Excel and Onenote.
Customer Care
Shipt
Birmingham, AL, US
11.2021 - 05.2024
- Supported members and shoppers via email, chat, and phone, ensuring seamless communication.
- Served as a liaison between customers seeking refunds and other departments responsible for carrying out necessary actions.
- Gather customer feedback to suggest new features, enhancing user experience.
- Identify and report app bugs, contributing to continuous improvement.
- Oversee order processes from creation to delivery, ensuring timely and accurate fulfillment.
- Resolve order issues promptly, maintaining high customer satisfaction.
- Utilized systems such as Genesys Cloud and Sprinklr to communicate with clients.
- Streamlined internal communication between team members and departments through the implementation of Slack.
- Utilized G Suite.
Housekeeper
TouchPoint Support Services
Birmingham, AL, US
06.2015 - 12.2019
- Maintained cleanliness of facilities and common areas, ensuring a welcoming environment for guests.
- Executed floor cleaning tasks including vacuuming, sweeping, and mopping to maintain high standards.
- Restocked restrooms and ensured they were hygienic and well-supplied.
- Handled spills promptly using appropriate equipment to prevent accidents.
- Reported necessary repairs to management, contributing to facility upkeep.
- Collected and disposed of trash efficiently, ensuring a clean environment.
Caregiver
Self Employed
Birmingham, AL, US
09.2012 - 06.2015
- Assisted with daily personal care tasks, ensuring hygiene and comfort for clients.
- Prepared nutritious meals, contributing to clients' overall health and well-being.
- Maintained a clean and safe living environment, reducing health risks.
- Demonstrated patience and empathy, fostering trust and emotional support.
- Enhanced clients' quality of life through consistent, compassionate care.
Cashier/Customer Service
Chick-fil-A Restaurants
Birmingham, AL, US
06.2010 - 08.2012
- Greeted guests, ensuring a welcoming environment and high customer satisfaction.
- Processed cash, debit, and credit transactions accurately, enhancing transaction efficiency.
- Resolved customer inquiries and complaints, improving overall service experience.
- Maintained cleanliness of lobby, bathrooms, and workstations, ensuring a hygienic environment.
- Replenished condiments and supplies, supporting smooth restaurant operations.
Education
High school diploma -
Fultondale High School
Birmingham, AL05.2008
Skills
- Active listening
- Effective communication
- Problem solving
- Patience
- Time management
- Conflict resolution
- Organizational Skills
Timeline
E-Commerce Customer Service Specialist
Walmart
09.2024 - Current
Customer Care
Shipt
11.2021 - 05.2024
Housekeeper
TouchPoint Support Services
06.2015 - 12.2019
Caregiver
Self Employed
09.2012 - 06.2015
Cashier/Customer Service
Chick-fil-A Restaurants
06.2010 - 08.2012
High school diploma -
Fultondale High School