Joseph Jaworski
Silver City,Iowa
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2
2
years of professional experience
Work History
Independent Contractor
DoorDash, UberEats, Instacart, and EZCater
08.2022 - Current
- Deliver outstanding service to customers to maintain and extend relationships for future business and delivery opportunities.
- Execute pickup and drop-off procedures promptly.
- Analyze user feedback to better services and provide the best customer service possible.
Shift Leader/Driver
Marco's Pizza
06.2023 - 05.2024
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Barista/Shift Leader
Scooter's Coffee
06.2022 - 06.2023
- Operated espresso machines and commercial coffee brewers to create beverages.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Promoted additional items with beverages, increasing store sales.
Education
Bachelor of Science - Business Administration And Marketing
Bellevue University
Bellevue, NE06-2026
Skills
- Sponsorship planning
- Social Media
- Sponsorships
- Customer Complaint Resolution
- Cash Handling
- Customer Service
- Payment Collection
- Telephone management
- Customer Satisfaction
- POS System Operation
Accomplishments
- 2022 Barbara Sawyer Charitable Trust Scholarship Recipient
- Silver City Community Church Youth Group Leader
- Over 500 community service hours throughout my high school career
- Achieved record-breaking yearbook and advertisement sales in 2021-2022 as Marketing Manager for Glenwood High School Yearbook.
Timeline
Shift Leader/Driver
Marco's Pizza
06.2023 - 05.2024
Independent Contractor
DoorDash, UberEats, Instacart, and EZCater
08.2022 - Current
Barista/Shift Leader
Scooter's Coffee
06.2022 - 06.2023
Bachelor of Science - Business Administration And Marketing
Bellevue University
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