Blake Coleman
St. Anthony,MN
Summary
Meticulous Telecommunications Engineering Specialist with 20 years of experience. Gifted in both technical troubleshooting and customer service to deliver exceptional user support. Team-player consistently praised for troubleshooting abilities.
Overview
19
19
years of professional experience
Work History
Senior Voice Engineer
Inteliquent
Minneapolis, United States
12.2007 - Current
- Design, implement, and maintain all aspects of the VOIP network infrastructure
- Conduct proof of concepts for new technologies and present recommendations to design teams and management
- Provide management, administration and support of Broadworks, Open Source SIP servers, Oracle/ACME and Sonus SBCs
- Provide tier 4 support for the Network Operation Center
- Communicated effectively with vendors to determine pricing and technical specifications for available hardware, software and services.
- Developed cost estimates for system and component implementation and operation.
Network Specialist – Switching
Onvoy
12.2005 - 12.2007
- Troubleshoot network and make improvements when necessary to the network
- Work with multiple third-party vendors for problem resolution or bug fixes
- Provide tier 2 support for escalations from the Network Operation Center
- Create documentation for troubleshooting and work flow processes for tier 1
Network Support – Tech II
Onvoy
10.2002 - 09.2005
- Outage management and troubleshoot VOIP networks and make improvements when necessary to the network
- Provide technical support for dialup, DSL, Frame relay, and fiber transport
- Broadworks and DMS 250 monitoring and troubleshooting converged data and voice services
- Troubleshooting Cisco routers and switches
- Summarized incident resolution for future reference.
Education
No Degree - Computer Science
Southwestern College
Chula Vista, CASkills
Performance testing
Equipment upgrades
Systems analyzation
Technical troubleshooting
Problem-Solving
Multitasking Abilities
Written Communication
Maintenance and Repair
Training and Development
Timeline
Senior Voice Engineer
Inteliquent
12.2007 - Current
Network Specialist – Switching
Onvoy
12.2005 - 12.2007
Network Support – Tech II
Onvoy
10.2002 - 09.2005
No Degree - Computer Science
Southwestern College