Summary
Overview
Work History
Education
Skills
Timeline
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Dean Nyquist

Peyton,CO

Summary

Experienced Voice Engineer/Network Translations Specialist with over 25 years of experience in Telephony Networks. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

25
25
years of professional experience

Work History

Senior Voice Engineer

Lingo Telecommunications
Peyton, CO
06.2022 - 11.2022
  • Tested and installed software updates to NetSapiens Hosted platform.
  • Developed and maintained complex translations for NetSapiens Hosted Platform, VERAZ VOIP switch, and Sansay INX's.
  • Tested and approved for use endpoints on network for NetSapiens Hosted platform including assorted models of Polycom devices, Yealink devices, and Grandstream devices
  • Followed standards and procedures to maintain safe work environment.
  • Maintained compliance with company standards to perform all maintenance activities.
  • Evaluated hardware and software to determine efficiency, reliability and compatibility with existing systems.
  • Worked with users to diagnose and resolve network and device problems and implemented established technical or procedural solutions.
  • Communicated effectively with vendors to determine pricing and technical specifications for available hardware, software and services.
  • Consulted with clients to identify business and technical requirements for proposed system modifications and technology purchases.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.

Network Translations Supervisor

Lingo Telecommunications/Impact Telecom
Peyton, CO
01.2014 - 06.2022
  • Installed and upgraded software required to operate NetSapiens Hosted Platform, VERAZ soft switch, and SANSAY soft switch. Identified and immediately resolved issues with network devices.
  • Tested and did troubleshooting for endpoint devices on the NetSapiens platform including Polycom, Yealink, and Grandstream devices
  • Planned, coordinated and implemented network security measures.
  • Provided on-call support for network engineering duties.
  • Provided consistent support through on-call rotation duty.
  • Managed and maintained stability of network and wireless services throughout enterprise.
  • Provided required network documentation to inform management.
  • Planned, implemented and maintained network strategy and operation.
  • Increased knowledge base for help desk staff by authoring documentation for system configuration and troubleshooting.
  • Verified continuity of computer and telephone system services for users through technical expertise, assistance and project coordination.
  • Technically supported project planning team for development and implementation of proposals and solutions to address hardware and software problems and network emergencies.
  • Drafted training materials and organized training sessions for new employees.
  • Resolved customers' reported issues
  • Closed trouble tickets quickly and efficiently

Network Translations Administrator

Matrix Telecom/Excel Telecom
Peyton, CO
01.2005 - 01.2014
  • Supported complex translations for VERAZ VOIP switch network.
  • Assisted in testing and implementation of NetSapiens Hosted platform to network
  • Developed and maintained complex translations for NetSapiens Hosted platform
  • Monitored stability of telephony network services to deliver comprehensive stability.
  • Maintained network hardware and software and monitored network to support network availability to end users.
  • Performed and adhered to change management requirements.
  • Provided on-call support for network duties.
  • Provided required network documentation to inform management.
  • Verified continuity of computer and telephone system services for users through technical expertise, assistance and project coordination.
  • Technically supported project planning team for development and implementation of proposals and solutions to address hardware and software problems and network emergencies.
  • Drafted training materials and organized training sessions for new employees.
  • Resolved customers' reported issues.
  • Developed and refined build process and configurations, and contributed to network automation.
  • Closed trouble tickets quickly and efficiently.

Translations Technician

Vartec Telecom
Colorado Springs, CO
06.1997 - 01.2005
  • Supported and maintained complex Translations for 10 Nortel DMS switches, 2 Alcatel switches, and 2 Sonus switches
  • Maintained quality assurance and customer satisfaction objectives.
  • Organized work to meet demanding production goals.
  • Completed job reports and logs immediately following service calls.
  • Set up and performed test activities.
  • Read manuals and manufacturer instructions to install and troubleshoot devices.

Education

Bachelor of Arts - Business Administration-Production Management

University of Colorado At Colorado Springs
Colorado Springs, CO

Skills

  • Quality Assurance
  • Network Infrastructure Support
  • SIP Trunking
  • Supporting VoIP
  • Customer Satisfaction
  • Hardware and Software Monitoring
  • Training Junior Team Members
  • Project Requirements
  • Software Upgrades
  • Telecommunications Systems
  • Testing Devices
  • Software and Hardware Evaluations
  • Teamwork and Collaboration
  • Maintenance and Repair
  • Dependable and Responsible

Timeline

Senior Voice Engineer

Lingo Telecommunications
06.2022 - 11.2022

Network Translations Supervisor

Lingo Telecommunications/Impact Telecom
01.2014 - 06.2022

Network Translations Administrator

Matrix Telecom/Excel Telecom
01.2005 - 01.2014

Translations Technician

Vartec Telecom
06.1997 - 01.2005

Bachelor of Arts - Business Administration-Production Management

University of Colorado At Colorado Springs

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Dean Nyquist