MADY CISSE

• Led Unified Collaborations Solutions design and architecture
• Collaborated with engineers and software developers to select appropriate design solutions, ensure the compatibility of system components
• Maintained awareness of industry trends, product roadmaps, vendor programs and campaigns
• Designed, implemented and support Unified Communication Solutions for integrated voice, video and content sharing across various design
• Cloud migration, interoperability,– Zoom SaaS, Microsoft Teams, Webex CVI
• Hybrid Cloud interoperability with cross platform meeting: Webex, Zoom, MS Team across secure end to end interaction
• Lead architecture completed all low level design and approved by cross team enterprise architecture and design for the Hybrid Cloud interoperability with cross platform meeting: Webex, Zoom, MS Team across secure end to end interaction
• Developed full API, XML, JSON custom collaboration device Touch integration for easy end user interaction allowing interworking between different hybrid cloud Conferencing meetings
• Maintained awareness of industry trends, product roadmaps, vendor programs
• Assessed facilities to determine capacity and needs for telecommunications systems

• Led Unified Collaborations Solutions design and Technical Delivery Consulting
• Documented design specifications, installation instructions, and other system-related information
• Maintained awareness of industry trends, product roadmaps, vendor programs and campaigns
• Global enterprise deployments for Cisco Telepresence Solutions
• Documented design specifications, installation instructions, and other system-related information
• Consulted with users, administrators, and engineers to identify business and technical requirements for proposed system modifications or technology purchases
• Designed, implemented and supported Unified Communication Solutions for integrated voice, video and data across various design models including Single, Distributed, and Survivable Remote Sites.

Unified Communications Consulting

• Led Unified Collaborations Solutions design and Technical Delivery Consulting.
• Documented design specifications, installation instructions, and other system-related information.
• Maintained awareness of industry trends, product roadmaps, vendor programs and campaigns.
• Global enterprise deployments for Cisco Telepresence Solutions.
• Documented design specifications, installation instructions, and other system-related information.
• Consulted with users, administrators, and engineers to identify business and technical requirements for proposed system modifications or technology purchases.
• Designed, implemented and supported Unified Communication Solutions for integrated voice, video and data across various design models including Single, Distributed, and Survivable Remote Sites.
• Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Presence, Unified Contact Center Express, Cisco Emergency Responder.

• Cisco Post Sales Engineering and Technical Delivery
• Prepared, planned, designed, implemented and optimize Cisco Unified Communications and Collaboration
• Solutions based Cisco Validated Designs
• Advanced Unified Communication design and Integration with multi-vendor voice system
• Consulted with users, administrators, and engineers to identify business and technical requirements for proposed system modifications or technology purchases
• Developed, maintain, implement telecommunications disaster recovery plans to ensure business continuity.
• Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Presence, Unified Contact Center Express, Cisco Emergency Responder.
• Communicated effectively with vendors to determine pricing and technical specifications for available hardware, software and services.
• Accurately documented user support activities, such as system problems, corrective actions, resolution status and completed equipment installations.

• Designed, implemented and supported Unified Communication Solutions for integrated voice, video and data across various design models including Single, Distributed, and Survivable Remote Sites
• Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Presence, Unified Contact Center Express, Cisco Emergency Responder
• Followed standards and procedures to maintain safe work environment
• Monitored and analyzed system performance, such as network traffic, security and capacity
• Evaluated hardware and software to determine efficiency, reliability and compatibility with existing systems
• Accurately documented user support activities, such as system problems, corrective actions, resolution status and completed equipment installations
• Worked with users to diagnose and resolve network and device problems and implemented established technical or procedural solutions

• Collaborated with engineers or software developers to select appropriate design solutions or ensure compatibility of system components
• Defined and analyze objectives, scope, issues, or organizational impact of information systems
• Documented design specifications, installation instructions, and other system-related information
• Cisco IP telephony move add change, Unified Communications support, configuration and troubleshooting.
• Configured hardware and granted system permissions to new employees
• Provided support for network infrastructure and baseline configurations