Lillian Samone Butler
Student
Montgomery,AL
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Assistant Manager
Footlocker
Montgomery, AL
03.2020 - Current
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Security Officer
IPSC
Montgomery, AL
01.2021 - 02.2021
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
Personal Care Aide
The Landings of Montgomery
Montgomery, AL
03.2020 - 12.2020
- I assist the elderly in daily activities and provide care to each resident.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
Cashier
Walmart
Montgomery, AL
09.2019 - 01.2020
- My job was to greet and check out customers in a timely manner
- Making sure every customer was satisfied and working in a clean, safe and friendly environment.
- Restocked and organized merchandise in front lanes.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Stower
Amazon
Richmond, CA
06.2019 - 08.2019
- Organized both outgoing and incoming shipments based on product descriptions and shipment dates.
- Maintained clean and organized workspaces to uphold safety standards.
- Maintained safety and efficiency to maximize overall productivity and increase stowing rates
Intern
New Dawn Vallejo Corporation
Vallejo, California
06.2018 - 08.2019
- Delivered clerical support by handling range of routine and special requirements.
- Sorted and organized files, spreadsheets and reports.
- Answered incoming telephone calls, took down messages and provided information.
- Maximized productivity by analyzing protocols and identifying areas for improvement.
- Restocked office supplies and retrieved files for staff.
- Interacted with customers by phone, email or in-person to provide information.
Games and Attraction Attendant
Six Flags Discovery Kingdom
Vallejo
06.2016 - 10.2017
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Leveraged POS system to sell tickets, passes, food and retail items.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
Education
High School Diploma -
Benicia High School
Benicia, CA 03.2015 - 06.2018
No Degree - Criminal Justice
Alabama State University
Montgomery, AL 08.2018 - Current
Skills
Recruiting and interviewing
Budgeting
Staff Management
Sales growth
Registration processing
Documentation and reporting
Cash Handling
Customer Service
Teamwork and Collaboration
First Aid/CPR
Time Management
Organization
Timeline
Security Officer
IPSC
01.2021 - 02.2021
Assistant Manager
Footlocker
03.2020 - Current
Personal Care Aide
The Landings of Montgomery
03.2020 - 12.2020
Cashier
Walmart
09.2019 - 01.2020
Stower
Amazon
06.2019 - 08.2019
No Degree - Criminal Justice
Alabama State University
08.2018 - Current
Intern
New Dawn Vallejo Corporation
06.2018 - 08.2019
Games and Attraction Attendant
Six Flags Discovery Kingdom
06.2016 - 10.2017
High School Diploma -
Benicia High School
03.2015 - 06.2018