Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Liliana Macedo

Kyle,TX

Summary

Dynamic professional with a proven track record at Fat Quarter Shop, enhancing team performance and customer satisfaction. Excelled in bilingual communication and Microsoft Office, demonstrating a strong work ethic and attention to detail. Achieved significant improvements in efficiency and service quality through innovative strategies and a focus on exceptional customer experiences.

Overview

10
10
years of professional experience

Work History

Online Merchant

Self-employeed
05.2024 - Current
  • Enhanced customer satisfaction by providing exceptional service and product knowledge.
  • Streamlined inventory management tasks for increased efficiency and accuracy.
  • Implemented effective merchandising strategies to maximize sales and profitability.
  • Adapted quickly to changing market conditions, maintaining competitive pricing and product offerings.
  • This role thought me self motivation as a self employee.

Team Lead

Fat Quarter Shop
06.2019 - 08.2022
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

Server

Los Vaqueros Cafe and Grill
08.2017 - 06.2018
  • Demonstrated strong multitasking skills by managing multiple tables at once without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Teaching Assistant

Tom Green Elementary School
06.2015 - 08.2015
  • Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Supported classroom activities, tutoring, and reviewing work.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Encouraged small groups to discuss topics and explore concepts through hands-on activities.
  • Volunteer work through their summer school program for two continuous years.

Education

Associate of Science - Biology

Austin Community College
Austin, TX

High School Diploma -

Lehman High School
Kyle, TX
05-2016

Skills

  • Fluent bilingual communication
  • Exceptional customer service
  • Strong work ethic
  • Attention to detail
  • Microsoft specialist certificate

Languages

Spanish
Native or Bilingual

Timeline

Online Merchant

Self-employeed
05.2024 - Current

Team Lead

Fat Quarter Shop
06.2019 - 08.2022

Server

Los Vaqueros Cafe and Grill
08.2017 - 06.2018

Teaching Assistant

Tom Green Elementary School
06.2015 - 08.2015

Associate of Science - Biology

Austin Community College

High School Diploma -

Lehman High School

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Liliana Macedo