Maria Morros
Lake Worth,FL
Summary
Dedicated to animal health and welfare for almost 20 years, veterinary medicine is my passion. I take pride in being able to communicate well with clients, building trust and confidence as they entrust the care of one of their family members. All in all, helping a beloved pet with routine healthcare or through a terminal illness, I strive to show compassion as well as confidence.
Overview
19
19
years of professional experience
Work History
Veterinary Technician/Lead Front Desk Receptionist
For Cats Only
West Palm Beach, FL
04.2012 - 11.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
- Kept accounts in balance and ran daily reports to verify totals.
- Monitored office supplies by checking inventory and placing orders.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Administered medications to animals in treatment and documented changes in condition.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Answered owner animal health questions and advised on best care practices.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Assessed paws, ears and eyes for injuries or infections as part of initial evaluation.
- Managed medical intervention and therapy for animals in collaboration with veterinarians.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
Veterinary Coordinator
Paws2Help
West Palm Beach , Florida
01.2010 - 03.2012
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Administered medications to animals in treatment and documented changes in condition.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Answered owner animal health questions and advised on best care practices.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Collected patient biopsies and blood samples for laboratory analysis.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Aided veterinary surgeon with routine and orthopedic surgeries and procedures.
- Cleaned, sterilized and maintained kennels, operating rooms and surgical equipment.
- Assisted veterinarian during immunologic, medical, surgical and diagnostic procedures.
- Managed medical intervention and therapy for animals in collaboration with veterinarians and staff.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Educated clients on post-surgical care and nutrition.
- Euthanized terminally ill patients.
Education
High School Diploma -
Santaluces Community High School
Lantana, FL06.2001
Skills
- Intravenous Feedings
- Bathing and Nail Clipping
- Billing and Invoicing
- Client Relations
- Euthanasia Assistance
- Animal Vaccinations
- Prescription Management
- Medical Equipment Maintenance
- Laboratory Testing
- Post-surgical Monitoring
- Medication Administration
- Equipment Sterilization
- Humane Animal Restraints
- Client Counseling
- Surgery and Procedure Preparation
- Emergency First Aid
- Inpatient Care
- Specimen Collection
- Medication Labeling
- Patient Check-Ins
- Behavior Analysis
- Medication Dispensing
- Financial Transactions
- Linen Laundering
- Customer Service
- Medical Triage
- Medical Terminology
Timeline
Veterinary Technician/Lead Front Desk Receptionist
For Cats Only
04.2012 - 11.2021
Veterinary Coordinator
Paws2Help
01.2010 - 03.2012
High School Diploma -
Santaluces Community High School