Summary
Overview
Work History
Education
Skills
Timeline
Generic

Memuna Jah

Beltsville,MD

Summary

Organized with experience completing projects by leveraging top-notch prioritization and multitasking skills. Resourceful and collaborative with extensive knowledge of maintaining customer relationships, keeping detailed records and promoting excellence in customer interactions.

Overview

3
3
years of professional experience

Work History

Customer Service Specialist

Dominion National
Arlington, VA
12.2021 - Current
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.

Server

Swahilli Village
Beltsville, MD
01.2021 - 03.2022
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.

Receptionist

European Wax Center
12.2019 - 12.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.

Hostess

Applebees Laurel
02.2019 - 09.2019
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Education

High School Diploma -

High Point High School
Beltsville, MD

Skills

  • Collaboration
  • Leadership
  • Creativity
  • Communication
  • Critical Thinking
  • Customer Service
  • Valid Driver's License
  • Building Customer Trust and Loyalty
  • Order and Refund Processing
  • Inputting Claims
  • Cash Register Operations
  • Customer Service and Assistance
  • Calm and Professional Under Pressure
  • POS Systems and Ordering Platforms
  • E-Commerce Strategy
  • High-Volume Call Environments

Timeline

Customer Service Specialist

Dominion National
12.2021 - Current

Server

Swahilli Village
01.2021 - 03.2022

Receptionist

European Wax Center
12.2019 - 12.2020

Hostess

Applebees Laurel
02.2019 - 09.2019

High School Diploma -

High Point High School

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Memuna Jah