Stephen Pickering
St. George,UT
Summary
Results-driven Small business owner, Sales Manager, with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Hardworking and driven to work quickly and effectively on projects in all types of environments.
Overview
17
17
years of professional experience
Work History
Small Business Owner
Classy Pest Control
St. George, UT
08.2017 - Current
- Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
- Developed and rolled out new policies designed to bolster productivity and reduce overall product costs.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Built loyal account base and long-term business relationships with residential accounts.
- Increased profits by assessing effectiveness of scheduling, routes of technicians and new construction projects.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Small Business Co-Owner
Spark Solar
Las Vegas, NV
08.2019 - 04.2020
- Devised processes to boost long-term business success and increase profit levels.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Coached and mentored employees through effective recruitment, hiring and goal setting methods.
- Achieved financial savings through powerful cost reduction strategies.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Outlined finances, goals and daily operations of company in detailed business plans.
Owner
Classy Mobile Detailing
Washington , UTAH
01.2016 - 01.2018
- Devised processes to boost long-term business success and increase profit levels.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Coached and mentored employees through effective recruitment, hiring and goal setting methods.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Regional Technical Manager
Fluent Security
Provo, UT
01.2015 - 07.2016
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Established and maintained long-range plans for quality assurance.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Instituted quality systems within organization encompassing training, corrective and preventive action.
- Trained and developed personnel to improve safety, employee relations and resolve customer service issues.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Sales Manager
Protection One Security
St. George, UT
01.2014 - 01.2016
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Initiated new sales and marketing plans for product roll-outs, distribution and media strategy.
- Resolved customer issues quickly and managed over 2400 accounts to increase sales and meet quotas.
- Aggressively pursued competitive accounts by differentiating company from competitors.
Door Salesman
Vision Security
Washington DC
01.2011 - 01.2016
- Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
- Completed documentation smoothly to finalize sales.
- Presented sales presentations and proposals to prospects in territory, identifying positive features and advantages of home security systems over those of competition.
- Found cost-saving options for new customers of security systems, often reducing overall costs by 50%.
Sales Representative
Allconnect
St. George, UT
01.2012 - 12.2012
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
Education
No Degree - Associates Degree
Dixie State University
Saint George, UTGED -
Foothill High School
Henderson, NV04.2009
Skills
- Training Management
- Administrative Management
- Decision Making
- Recruitment and Hiring
- Performance Assessment
- Supplier Monitoring
- Records Organization and Management
- Business Leadership
- Inventory Tracking and Management
- Multitasking and Prioritization
- Direct Sales
- Price Structuring
- Business Forecasting
- Money Handling
- Quality Assurance
Accomplishments
- Achieved Sales manager position by completing sales with accuracy and efficiency.
- Achieved Regional technician manager over 17 offices. after 2 years of employment by completing quality assurance, goals with accuracy and efficiency.
- Founded 2 different company's. which became profitable within first year. Sold both companies for a profit. both still operating today.
Timeline
Small Business Co-Owner
Spark Solar
08.2019 - 04.2020
Small Business Owner
Classy Pest Control
08.2017 - Current
Owner
Classy Mobile Detailing
01.2016 - 01.2018
Regional Technical Manager
Fluent Security
01.2015 - 07.2016
Sales Manager
Protection One Security
01.2014 - 01.2016
Sales Representative
Allconnect
01.2012 - 12.2012
Door Salesman
Vision Security
01.2011 - 01.2016
No Degree - Associates Degree
Dixie State University
GED -
Foothill High School