La Mirada
La Mirada,CA
Summary
- Determined Business Analytics student looking for part-time work at any analytics position. Team player who wants to learn to be adaptive and gain the skills necessary to have a job in whatever field I will be working in within Analytics. Familiar and effective in customer service, financial activities, and fast-paced environments. Looking forward to all of the skills I will acquire as I continue to gain experience
Overview
6
6
years of professional experience
1
1
Certification
Work History
Associate
American Golf Corporation, La Mirada Golf
La Mirada , CA
2021.01 - Current
- Maximized customer interactions by promptly identifying needs and wants.
- Worked varied hours, days, nights and weekends as business needs dictate.
- Increased customer satisfaction significantly within department.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
Associate
Coyote Creek Golf Course
San Jose , CA
2021.05 - 2021.09
- Managed the Pro shop and made sure that the tee sheet was all squared away and everyone was checked in
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Cook
MOD Pizza
Morgan Hill , CA
2020.03 - 2021.01
- Cleaned the store and wrote down what time everything was supposed to be cleaned so that the rest of the employees could also keep track
- Made customers food in front of them then proceeded to cook it for them before they received it
- Assisted customers with their needs and directed them to the manager if they had questions that I could not answer
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Communicated closely with servers to fully understand special orders for customers.
Associate
In-N-Out Burger
Morgan Hill , CA
2017.06 - 2020.10
- Managed the employees in the drive-thru and the different duties they had to perform
- Helped with making the food while communicating with other employees on where the food was supposed to go and when
- Talked to customers by helping them with their orders and other things they might want
- Kept track of what has been cleaned and when it was the appropriate time to clean all the things in the store
- Communicated to the managers tasks that needed to be done that were not in my skillset
Education
Bachelor of Science - Business Analytics
Biola University
La Mirada, CA12.2023
Skills
- Microsoft Excel
- SQL
- Microsoft Word
- Accounting
- Teamwork
- Decision-making
- Leadership
- Cash Handling
Certification
MS Office certifications (In progress)
- MSCE: Business Applications
- Exam MB6-898: Microsoft Dynamics 365 for Talent
- Exam MB6-897: Microsoft Dynamics 365 for Retail
- Exam MB2-716: Microsoft Dynamics 365 Customization and Configuration
- Learn SQL (Udacity)
- The Complete SQL Boot camp 2022 (udemy)
- Analyze Data With SQL (codecademy)
Timeline
Associate
Coyote Creek Golf Course
2021.05 - 2021.09
Associate
American Golf Corporation, La Mirada Golf
2021.01 - Current
Cook
MOD Pizza
2020.03 - 2021.01
Associate
In-N-Out Burger
2017.06 - 2020.10
Bachelor of Science - Business Analytics
Biola University
MS Office certifications (In progress)
- MSCE: Business Applications
- Exam MB6-898: Microsoft Dynamics 365 for Talent
- Exam MB6-897: Microsoft Dynamics 365 for Retail
- Exam MB2-716: Microsoft Dynamics 365 Customization and Configuration
- Learn SQL (Udacity)
- The Complete SQL Boot camp 2022 (udemy)
- Analyze Data With SQL (codecademy)
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