SEAN MCCORMICK
Beverly,MA
Summary
Possesses a caring attitude centered on treating people with dignity and respect. Collaborative team player with strong compassion and interpersonal skills. Very reliable, excellent in troubleshooting various computer related issues. Eager to learn and an overall team player. Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.
Overview
10
10
years of professional experience
Work History
Client Service Coordinator
Tristar Worldwide
Beverly, MA
12.2014 - 03.2018
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty.
- Helped over 50 customers per day with positive attitude and focus on customer satisfaction.
- Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
- Introduced clients to available online resources and services to increase convenience.
- Created customer support strategy to increase customer retention
IT Project Lead
Philips Color Kinetics
Burlington, MA
01.2014 - 06.2014
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
- Liaised effectively with others to promote on-going network design, reevaluation and optimization that scaled with company growth.
- Communicated regularly with 50+ customers concerning data exchange and technology integration.
- Maintained open communication by presenting regular updates on project status to customers.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs
Inventory Specialist
THE PAPER STORE
Burlington, Massachusetts
12.2012 - 09.2013
- Provided spreadsheets daily of inventory
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Customer service
MUSIC AND ARTS
Peabody, Massachusetts
11.2009 - 11.2012
- Top sales generator, increasing sales level by 50% in 2011 alone. Consistently met and exceeded department expectations for productivity and accuracy levels. Developed promotional programs to optimize revenue levels.
- Aided customers and promoted sales purchases by searching inventory for items at other locations and making arrangements for shipping and delivery.
- Planned and prepared individual music lessons to support student needs.
- Explained music theory, aural skills and fundamental concepts to teach students to understand, analyze, perform and create music.
Assistant Store Manager
RADIOSHACK
Beverly, Massachusetts
02.2007 - 05.2009
- Advised customers with their electronic needs and offered advice to customers seeking assistance. Integrated team of five people to improve store quality and customer service.
- Created scheduling and floor plans for corporate office.
- Trained and managed associates in customer service and sales techniques.
- Managed scheduling for store shifts to accomplish proper staffing.
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
Education
Entry Into Information Technology - Information Technology
ITT-Technical Institute
Burlington, MAHIGH SCHOOL DIPLOMA - GENERAL EDUCATION
Beverly High School
Beverly, MA05.2005
Skills
- Order Checking
- Document Preparation
- Materials Requisition
- Invoice and Manifest Review
- Verbal and Written Communication
- Interpersonal Skills
- Hardware and Software Repair
- Microsoft Windows and Office
- Highly Professional
- Friendly and Patient
- Technical Troubleshooting
- Active Listening
Accomplishments
- Collaborated with a number of other musicians on performance projects covered by numerous music media outlets.
- Collaborated with team of 10 in the development of transitioning a new company wide system rollout for a global corporation.
- Have overcame many obstacles as a patient of chronic health issues since childhood. preservered throughout my life. As a result I would love to use my experience going forward to help as many others that deal with the struggles of living with disabilities.
Musician/Touring Artist
My band had garnered success's and accolades in our time together. Started in high school and played fulltime for 4 years making a full length album in the process and garnering attention from record labels such as Sony BMG.
Additional Information
I am a driven, empathetic worker who learns from any mistakes and takes personal accountability serious. I am excited to return to the workforce after an absence due to a health related procedure that took some time to recover from.
Timeline
Client Service Coordinator
Tristar Worldwide
12.2014 - 03.2018
IT Project Lead
Philips Color Kinetics
01.2014 - 06.2014
Inventory Specialist
THE PAPER STORE
12.2012 - 09.2013
Customer service
MUSIC AND ARTS
11.2009 - 11.2012
Assistant Store Manager
RADIOSHACK
02.2007 - 05.2009
Entry Into Information Technology - Information Technology
ITT-Technical Institute
HIGH SCHOOL DIPLOMA - GENERAL EDUCATION
Beverly High School
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