Casey Mangual-Vega
Wernersville,PA
Summary
With a proven track record in optimizing delivery timelines and enhancing client relations. Skilled in data analysis and exceptional communication, I successfully implemented service protocols that improved operational efficiency and client satisfaction. Committed to excellence and continuous improvement.
Overview
10
10
years of professional experience
Work History
Client Service Coordinator
Saddle Creek Logistic Services
Myerstown, PA
04.2024 - 01.2026
- Coordinated client communications to ensure timely updates and issue resolution.
- Managed scheduling of shipments, optimizing delivery timelines and resource allocation.
- Assisted in the development of client service protocols to enhance operational efficiency.
- Collaborated with cross-functional teams to streamline processes and improve overall service quality.
- Facilitated meetings with clients to discuss needs, expectations, and service enhancements.
- Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
- Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
- Analyzed client feedback to identify areas for service improvement and implement changes.
Legal Assistant
Ehrgood & Arnold
Lebanon, PA
01.2022 - 04.2024
- Conducted legal research to support case preparation and documentation.
- Drafted and edited legal correspondence and pleadings for attorney review.
- Organized and maintained case files, ensuring accessibility and compliance with regulations.
- Assisted in managing calendars, scheduling appointments, and coordinating meetings with clients.
- Communicated effectively with clients regarding case updates and document requests.
Warehouse Associate
Dollar General Distribution
Bethel, PA
12.2018 - 01.2021
- Operated forklifts and pallet jacks to efficiently move inventory within warehouse.
- Assisted in loading and unloading merchandise to ensure timely distribution.
- Maintained accurate inventory records using warehouse management system.
- Collaborated with team members to enhance workflow and productivity.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
Assistant Manager
Red Lobster
Wyomissing, PA
06.2016 - 07.2018
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored team members to enhance customer service skills and efficiency.
- Implemented new inventory management processes, reducing waste and optimizing stock levels.
- Coordinated staff scheduling to maintain adequate coverage during peak hours and events.
Education
High School Diploma -
Wilson High School
Skills
- Scheduling and planning
- Vocal headset
- Scanning barcode
- Stacking
- Customer relations
- Client relationship building
- CRM software
- Time management expertise
- Strong organization
- Exceptional communication
- Data analysis proficiency
- Team building
- Professionalism and etiquette
- Client support
- Customer support
- Complaint handling
- Meeting deadlines
- Service recommendations
- File management
- Order processing
- Problem resolution
- Customer service
- Scheduling and coordinating
- Decision-making
- Administration and reporting
- Picking and packing
- Self-motivated and disciplined
- Cleaning and organizing
- Heavy lifting
- Order picking
- Clear communication
- Attention to detail
- Problem-solving
- Sorting and labeling
- Material handling
- Warehouse operations
- Pallet jack handling
- Stacking and staging
- Order fulfillment
- Forklift operation
- Order preparation
- Quality control
- Microsoft Excel
- Shipping documentation
- Operations support
- Microsoft outlook
- Verbal and written communication
- Willing to learn
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Client Service Coordinator
Saddle Creek Logistic Services
04.2024 - 01.2026
Legal Assistant
Ehrgood & Arnold
01.2022 - 04.2024
Warehouse Associate
Dollar General Distribution
12.2018 - 01.2021
Assistant Manager
Red Lobster
06.2016 - 07.2018
High School Diploma -
Wilson High School