Summary
Overview
Work History
Education
Skills
Timeline
SoftwareEngineer

Jacqueline Zehner

South Bend,IN

Summary

Energetic professional with extensive experience in support roles. Focused on driving productivity by leveraging advanced administrative support skills. Dedicated to maintaining open lines of communication with leadership and colleagues.

Overview

16
16
years of professional experience

Work History

Client Service Coordinator

ACERTUS
South Bend , IN
01.2024 - 06.2025
  • Scheduled and confirmed appointments based on customer availability.
  • Greeted customers to provide immediate, knowledgeable support.
  • Managed and updated client account information for accuracy.
  • Produced timely reports of project activities and dispatch operations.
  • Delivered exceptional service to clients, fostering future business opportunities.
  • Monitored incoming emails and responded to client inquiries promptly.
  • Investigated incidents during deliveries, implementing corrective actions as needed.
  • Coordinated with vendors for tracking shipments until completion.

Driver

ACERTUS
South Bend , IN
01.2019 - 01.2024
  • Participated in training sessions on safe driving practices and defensive techniques.
  • Reported truck incidents or cargo issues to management immediately.
  • Performed routine maintenance tasks including oil checks and tire pressure monitoring.
  • Demonstrated effective handling of emergency situations under pressure.
  • Utilized GPS navigation to optimize delivery routes efficiently.
  • Adhered to traffic laws and defensive driving protocols while operating vehicles.
  • Conducted thorough inspections for mechanical and safety issues before trips.
  • Maintained adherence to delivery schedules while ensuring safety standards.

CNA

St John's Luthern
Billings, Montana
06.2009 - 05.2015
  • Monitored vital signs, including pulse, respiration, and blood pressure, ensuring patient stability.
  • Assisted patients in ambulation and transfers using proper body mechanics to prevent injuries.
  • Transported residents within the facility while adhering to safety protocols.
  • Collaborated with interdisciplinary teams to deliver quality patient care consistently.
  • Participated in educational programs to enhance healthcare knowledge and practices.
  • Documented patient care services accurately in designated areas for efficient record-keeping.
  • Managed daily operations related to employee scheduling, approving time-off requests and shift swaps.
  • Utilized scheduling software to organize and update weekly schedules.

Education

Associate of Arts - Web Design

ITT Technical Institute
Miami, FL
05-2011

Skills

  • Record management
  • Good judgment
  • Appointment scheduling
  • Service scheduling
  • Billing and payments
  • Database management
  • Order tracking
  • Appointment coordination
  • Time management
  • Attention to detail
  • Adaptability
  • Scheduling and planning
  • CRM software
  • Account updates
  • Training and mentoring
  • Service recommendations
  • Follow-up skills
  • File management
  • Outbound calling
  • Computer skills
  • Reliability
  • Meeting deadlines
  • Order processing
  • Self motivation
  • Problem-solving
  • Policy administration
  • Time management abilities
  • Teamwork

Timeline

Client Service Coordinator

ACERTUS
01.2024 - 06.2025

Driver

ACERTUS
01.2019 - 01.2024

CNA

St John's Luthern
06.2009 - 05.2015

Associate of Arts - Web Design

ITT Technical Institute

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Jacqueline Zehner