Brittany Thornton
Azle,TX
Summary
Client service coordinator with expertise in managing high-volume interactions and facilitating communication between veterinary staff and clients. Proven track record in optimizing operations and improving patient care through meticulous attention to detail and proactive problem-solving. Strong ability to enhance service delivery and foster positive client relationships.
Overview
8
8
years of professional experience
Work History
Client Service Coordinator
Boat Club Road Animal Hospital
Fort Worth, Texas
08.2025 - Current
- Acted as the primary point of contact for pet owners, delivering compassionate and professional support in routine, urgent, and emotional situations.
- Coordinated communication between veterinarians, technicians, and clients to ensure continuity of care.
- Scheduled appointments, managed walk-ins/emergencies, and assisted with triage by gathering patient history and communicating concerns to veterinary staff.
- Maintained accurate patient medical records, ensuring thoroughness and compliance within veterinary practice management systems.
- Processed invoices, estimates, and payments, clearly explaining services and treatment plans to clients.
- Oversaw prescription refill requests and coordinated necessary approvals with veterinary staff.
- Managed high-volume phone calls, emails, and front-desk operations in fast-paced clinical environment.
- Supported clinic efficiency by prioritizing tasks, monitoring appointment flow, and assisting with daily operations.
Family Manager
Self-employeed
Azle, Texas
04.2018 - 08.2025
- Planned and executed daily household operations to ensure smooth functioning.
- Managed household budgets and tracked expenses to maintain financial health.
- Created scheduling and task management systems to streamline household workflow.
- Negotiated contracts with service providers to secure favorable terms for household services. (healthcare, education, maintenance, utility companies, and automotive companies).
- Demonstrated leadership, emotional intelligence, and conflict resolution.
Education
High School Diploma -
Boyd High School
Boyd, TX06-2008
Skills
- EZYVET and GINGR proficiency
- Customer education strategies
- Crisis management skills
- Scheduling and coordinating
- Medical record management
- Time management
- Customer relationship management
- Veterinary terminology knowledge
- Attention to detail
- Conflict resolution skills
- Emotional intelligence
References
References available upon request.
Timeline
Client Service Coordinator
Boat Club Road Animal Hospital
08.2025 - Current
Family Manager
Self-employeed
04.2018 - 08.2025
High School Diploma -
Boyd High School