Motivated Executive Assistant with a strong history of enhancing operational efficiency and managing complex schedules. Expertise in client relationship building and ensuring exceptional service quality across diverse teams. Committed to maintaining confidentiality and improving communication processes in high-pressure environments.
Hi, I’m
Elizabeth Pine
Client Services Coordinator
Palm Desert,CA
Summary
Overview
19
years of professional experience
Work History
Banfield Pet HospitalPalm Desert
Client Service Coordinator
05.2022 - Current
Job overview
- Scheduled surgeries and primary care appointments for optimal patient flow.
- Served as liaison between pet parents, veterinarians, and support staff to enhance communication.
- Processed patient check-ins and check-outs while managing payment transactions.
- Ensured proper medication dispensing with clear instructions on usage and dosages.
- Conducted daily cash drawer reconciliation and secured practice finances.
- Executed bank runs and deposits for practice manager to maintain financial integrity.
- Maintained strict client confidentiality throughout all interactions.
- Streamlined administrative processes to improve overall efficiency in scheduling.
Borrego Health/Centro MedicoCathedral City
Referral Coordinator
11.2021 - 04.2022
Job overview
- Streamlined referral processes by coordinating communication among primary care providers, insurance companies, and specialty providers.
- Maintained comprehensive referral records, ensuring data integrity and enabling timely follow-up.
- Facilitated patient connections to specialty providers and essential medical information for improved care continuity.
- Executed office tasks efficiently, including greeting patients, distributing mail, ordering supplies, and running errands.
Baltes & AssociatesPalm Desert
Administrative Assistant/Receptionist
10.2019 - 08.2021
Job overview
- Processed bank deposits and payroll efficiently, ensuring timely financial operations.
- Assembled and verified financial statements for accuracy and compliance.
- Monitored and tracked tax returns to meet critical deadlines.
- Compiled and proofread tax documents and returns for submission.
- Managed extensive correspondence with IRS, FTB, EDD, SSA, and other agencies.
- Restocked supplies and placed purchase orders to maintain optimal inventory levels.
Callie O'BryanBeaumont
Personal Assistant
05.2014 - 10.2019
Job overview
- Supervised home renovations and maintenance of main residence.
- Assisted in contractor selection, overseeing tile, paint, and furniture choices.
- Coordinated delivery and timely installation of selected appliances and fixtures.
- Managed house and pet sitting, alongside personal shopping and organization projects.
- Responded to emails and correspondence to facilitate communication and optimize business processes.
Dr. James C. PinePalm Desert
Personal Assistant
06.2011 - 04.2014
Job overview
- Executed data entry and managed spreadsheets for HMO, Medicare, and Blue Cross billing.
- Scheduled appointments and coordinated reservations for domestic and international travel.
- Provided transportation to appointments and ran errands, including market runs and house sitting.
- Organized office space to enhance efficiency and support executives.
- Updated spreadsheets and developed presentations for executive use.
Terry Berland CastingLos Angeles
Executive Assistant
11.2009 - 04.2011
Job overview
- Maintained intricate staff appointment schedules for office efficiency.
- Directed talent during voiceover auditions, ensuring recordings met quality standards.
- Edited and uploaded audition recordings to digital platforms for accessibility.
- Updated office social networking sites to enhance online presence.
- Scanned and photo-shopped headshots while managing talent logistics.
- Provided reception relief on multi-line phone systems to support operational flow.
IAA Talent AgencyBeverly Hills
Executive Assistant
02.2007 - 11.2009
Job overview
- Coordinated intricate schedule of staff appointments for VO department, ensuring optimal time management and availability
- Supervised & trained 6 Assistants while playing a key role in the management of over 350 clients
- Liaised with buyers & casting directors & pitched and booked talent for million-dollar advertising accounts
- Recruited, signed, and marketed new talent for Adult & Youth division VO department, expanding talent pool and client offerings
- Developed and uploaded in-house demos for VO clients to company website, enhancing client engagement and showcasing talent
Education
California State University, Long Beach
Bachelor of Arts from Radio TV Film, Criminal Justice
06-1995
University Overview
Skills
- Client relationship building
- Administrative support
- Schedule management
- Referral coordination
- Prescription order management
- Event planning and coordination
- Microsoft Office proficiency
- Multi-line phone proficiency
- Time management
- Deadline management
- Attention to detail
- Problem-solving
- Team collaboration
- Conflict resolution
- Effective communication
- Professional etiquette
- Cash handling
- Payment processing
- Adobe Photoshop expertise
- Financial reconciliation
- Training and mentoring
Timeline
Client Service Coordinator
Banfield Pet Hospital
05.2022 - Current
Referral Coordinator
Borrego Health/Centro Medico
11.2021 - 04.2022
Administrative Assistant/Receptionist
Baltes & Associates
10.2019 - 08.2021
Personal Assistant
Callie O'Bryan
05.2014 - 10.2019
Personal Assistant
Dr. James C. Pine
06.2011 - 04.2014
Executive Assistant
Terry Berland Casting
11.2009 - 04.2011
Executive Assistant
IAA Talent Agency
02.2007 - 11.2009
California State University, Long Beach
Bachelor of Arts from Radio TV Film, Criminal Justice