Erica Dancer
Pflugerville
Summary
Experienced with client service coordination, managing client interactions to ensure satisfaction and streamline processes. Utilizes effective communication and problem-solving skills to enhance service delivery and operational efficiency. Knowledge of fostering team collaboration and client-focused solutions, ensuring adaptability to dynamic environments.
Managed guest files from arrival through move-out, ensuring accurate documentation and smooth transitions.
Maintained organized filing systems and handled daily email correspondence.
Communicated regularly with clients and guests to ensure needs were met promptly and professionally.
Coordinated follow-ups and resolved issues to support high levels of guest satisfaction.
Overview
2027
2027
years of professional experience
Work History
Client Service Coordinator
CWS Corporate Housing
Round Rock, TX
2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
Onsite Sales Representatives
Paradigm Manufacturing
Hutto, TX
2021 - 2024
- Developed and maintained relationships with clients to enhance customer loyalty and retention.
- Identified customer needs and provided tailored solutions to drive sales growth.
- Conducted product demonstrations to effectively showcase features and benefits.
- Collaborated with cross-functional teams to streamline order processing and improve service delivery.
- Trained new sales representatives on company policies, products, and sales techniques.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Customer Service Associate
Cortec Precision Sheetmetal
Pflugerville, TX
2019 - 2021
- Assisted customers with inquiries and product selections to enhance satisfaction and retention.
- Utilized CRM software to document customer interactions and track service requests efficiently.
- Resolved product issues by coordinating with production teams to ensure timely solutions for clients.
- Developed knowledge of Cortec's product line, providing accurate information to customers regarding specifications.
- Streamlined communication processes between departments, improving response times for customer service requests.
- Trained new associates on customer service practices and company policies to ensure consistent support quality.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Pflugerville High School
Pflugerville, TX05.2006
Skills
- Scheduling and planning
- Customer relations
- Client relationship building
- Time management expertise
- Strong organization
- Schedule management
- Account management
- Account updates
- Team building
- Professionalism and etiquette
- Client support
- Customer support
- Complaint handling
- Follow-up skills
- File management
- Sales documentation
- Computer skills
- Customer service
- MS office
- Team leadership
Timeline
Client Service Coordinator
CWS Corporate Housing
2025 - Current
Onsite Sales Representatives
Paradigm Manufacturing
2021 - 2024
Customer Service Associate
Cortec Precision Sheetmetal
2019 - 2021
High School Diploma -
Pflugerville High School