Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Gavin Hensley

South Shore,KY

Summary

Tech enthusiast with 2 years of Python experience, including expertise in libraries like NumPy and Pandas. Pursuing CompTIA Network+ certification to launch a career as a Network Technician. Experienced in providing technical support for a variety of consumer electronic devices.

Overview

3
3
years of professional experience

Work History

Technical Support

Concentrix
10.2021 - Current
  • Provide technical support to approximately thirty customers daily, troubleshooting a diverse range of devices
  • Demonstrate adaptability by addressing new and unique challenges daily, employing critical thinking and analytical skills to resolve emerging issues promptly
  • Actively engage in continuous education to stay up to date with emerging technology trends and product developments, ensuring an elevated level of expertise in resolving customer issues
  • Prioritize customer privacy and security by utilizing confidentiality protocols to protect customer Personally Identifiable Information (PII) and access sensitive internal information securely
  • Maintain a customer satisfaction average rate of 94%
  • Provide an average of 90% or greater issue resolution for customers
  • Recommended as an advisor by over 95% of all surveys
  • Troubleshoot networking issues
  • Set up firewall protection on macs

Virtual Assistant, Upwork Contractor

01.2021 - 06.2021
  • Conducted proofreading and content optimization for multiple websites, improving readability and SEO performance
  • Provided customer service support for various companies, demonstrating excellent communication and critical thinking skills
  • Efficiently managed email correspondence, filtered messages, and ensured timely responses
  • Organized job tasks and schedules, maintaining clear communication with team members to facilitate smooth operations
  • Performed SEO analytics and implemented strategies to enhance website visibility and search engine rankings
  • Proficiently managed calendars and scheduled meetings using Microsoft Outlook, optimizing time management and coordination
  • Resolved an average of 25 customer issues per day

Education

High School Diploma -

Chapmanville Regional High School
Chapmanville, WV

Skills

  • Expert in: Troubleshooting, LAN/WAN, iOS/macOS, Windows, Customer support, Network hardware, Information systems, Troubleshooting software, Network infrastructure, Technical support, Resolving issues, Problem-solving, Collaborating, Computer science, Teamwork skills
  • Intermediate in: Python, Computer Networking, Microsoft Office, Data analysis

Timeline

Technical Support

Concentrix
10.2021 - Current

Virtual Assistant, Upwork Contractor

01.2021 - 06.2021

High School Diploma -

Chapmanville Regional High School

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