Taherunnisa Rida
Cherry Hill,NJ
Summary
Dedicated and compassionate Medical Assistant/Receptionist with 2+ years of experience providing exceptional patient care in clinical setting. Proficient in both administrative tasks, such as scheduling appointments and maintaining medical records, as well as clinical duties, including taking vitals, and assisting with procedures. Known for communication skills, attention to detail, and ability to work efficiently in a fast-paced environment. A team player who thrives when collaborating with healthcare professionals to deliver high-quality patient care.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer First Representative
United Healthcare Group, UMR
10.2024 - Current
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Managed approximately 50 incoming calls per day from members and providers.
- Responded to customer questions via telephone regarding insurance benefits, provider contracts, eligibility, and claims.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
Medical Assistant/Receptionist
Morning Light Family Medicine
02.2022 - 05.2024
- Schedule appointments , manage cancellations, perform data entry, and oversee calendars for a family medicine office.
- Answered phones, addressed patient inquiries, and handled administrative tasks such as maintaining medical records, insurance verification and billing.
- Greeted and checked in patients with a warm and welcoming attitude, creating a positive first impression for the clinic
- Collected patient insurance information and authorized services, providing information about co-pays and general costs to new patients.
- Acted as a liaison between healthcare providers and patients, communicating test results and treatment plans with empathy and clear communication.
- Collaborated with multidisciplinary healthcare team to coordinate patient care, and facilitate referrals for additional services.
- Administered vaccinations under the direction of physicians, ensuring accurate dosages and proper documentation.
- Assisted with patient exams and procedures, maintaining a sterile environment and following infection control protocols.
- Provided patient education on medication instructions, treatment plans, and follow-up care, promoting overall wellness and understanding.
- Established and maintained relationships with patients and their families to provide emotional support and address any concerns or questions.
- Conducted over the phone check-ins and follow-ups with patients to monitor their progress and provide additional assistance as needed.
- Maintained detailed records and documentation of all prior authorization requests, approvals, denials, and appeals for accurate tracking and reporting purposes
Substitute Teacher
ESS Education
06.2021 - 02.2022
- Implement pre-established lesson plans and provide feedback to regular classroom teachers as needed.
- Successfully managed classrooms of varying sizes and grade levels, ensuring a positive and engaging learning environment for students.
- Adapted quickly to different school settings and teaching styles, maintaining flexibility and professionalism in all assignments.
Education
Master of Health Administration - Health Administration
Louisiana State University in Shreveport
Shreveport, LABachelor of Science in Healthcare Studies -
The University of Texas at Dallas
Richardson, TX12-2020
Skills
- Teamwork
- Reliability
- Customer Service
- Insurance Verification
- Patient Care
- Documentation Review
- ICD-10
- Medical Records
- Electronic Medical Record
- Prior Authorization
Certification
Adult, child and Infant, Pediatric CPR/ AED & First Aid ProCPR January 2024
Expiration Date: January 2026
Languages
Hindi
Advanced (C1)
Urdu
Advanced (C1)
Timeline
Customer First Representative
United Healthcare Group, UMR
10.2024 - Current
Medical Assistant/Receptionist
Morning Light Family Medicine
02.2022 - 05.2024
Substitute Teacher
ESS Education
06.2021 - 02.2022
Master of Health Administration - Health Administration
Louisiana State University in Shreveport
Bachelor of Science in Healthcare Studies -
The University of Texas at Dallas
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