Janice Gardner
Charleston,IL
Summary
Dynamic customer service professional with a proven track record at United Health Care Insurance, excelling in conflict resolution and effective communication. Recognized for enhancing customer satisfaction through proactive problem-solving and meticulous records management. Adept at multitasking and fostering strong relationships, ensuring a seamless experience for clients and team members alike.
Overview
24
24
years of professional experience
Work History
Customer First Representative
United Health Care Insurance
Charleston, IL
09.2024 - Current
- Assisted in resolving customer inquiries and issues efficiently.
- Assisted members and providers with accurate plan information requested.
- Used many different programs and apps for daily work flow.
- Learned company policies to ensure compliance during interactions.
- Maintained accurate records of customer interactions for reference purposes.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Responded to customer questions via telephone regarding insurance benefits, provider contracts, eligibility, and claims.
Secretary
Coles County Sanitation and Recycling
Charleston, IL
01.2002 - Current
- Assisted in the preparation of reports and presentations, ensuring accuracy and consistency in data representation.
- Developed office procedures to improve workflow efficiency and team collaboration among staff members.
- Implemented digital tools for document management, streamlining processes and reducing physical paperwork.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
Server-Bartender
Mexology Tex-Mex
Charleston, IL
01.2024 - 05.2024
- Provided exceptional customer service in fast-paced dining environment.
- Supported team members in training new hires on operational procedures and menu knowledge.
- Executed daily opening and closing duties to uphold restaurant standards and efficiency.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Lincoln Garden Resturant
Charleston, IL
05.2023 - 01.2024
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to coordinate timely food preparation and delivery.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Trained new servers on menu offerings and service protocols, improving team efficiency.
- Managed cash handling processes, ensuring accurate transactions and end-of-shift reconciliation.
Customer Service Associate
Optum, UnitedHealth Group
Charleston, IL
11.2021 - 04.2023
- Resolved customer inquiries with effective communication and problem-solving skills.
- Maintained a positive and professional demeanor during high-volume interactions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
No Degree - Nursing
Lake Land College
Mattoon, ILSkills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Records management
- Paperwork processing
- Telephone reception
- Account servicing
- Systems and software expertise
- Multitasking Abilities
- Excellent communication
- Attention to detail
- Organizational skills
- Time management
- Problem-solving
- Decision-making
- Interpersonal communication
- Written communication
- Reliability
- Effective communication
- Self motivation
- Interpersonal skills
- Professionalism
- Adaptability and flexibility
- Problem-solving abilities
- Teamwork
- Relationship building
- Conflict resolution
Timeline
Customer First Representative
United Health Care Insurance
09.2024 - Current
Server-Bartender
Mexology Tex-Mex
01.2024 - 05.2024
Server
Lincoln Garden Resturant
05.2023 - 01.2024
Customer Service Associate
Optum, UnitedHealth Group
11.2021 - 04.2023
Secretary
Coles County Sanitation and Recycling
01.2002 - Current
No Degree - Nursing
Lake Land College