Problem solving
Tyesha Simpson
Retail Assistant Manager
Salisbury,NC
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, technical support, debt-collections and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
Work History
Assistant Manager
Connectivity Source
Salisbury, NC
10.2018 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored security and handled incidents calmly.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Counseled debtors on payment options and arranged installment agreements.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
- Processed payments and contracts on accounts.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Submitted service tickets for equipment maintenance requests.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Used ticketing systems to manage and process support actions and requests.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and [Type].
- Activated accounts for clients interested in new services.
Shift Manager
McDonalds
Salisbury, NC
04.2014 - 09.2018
- Excelled in every store position and regularly backed up front-line staff.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained and mentored new employees to maximize team performance.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Kept employees operating productively and working on task to meet business and customer needs.
- Recruited and interviewed candidates for management to evaluate readiness and fit for position.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Exercised composure under pressure and in escalated customer service scenarios.
Education
Associate of Applied Science - Business Administration
Rowan Cabarrus Community College
Salisbury, NC 08.2017 - 08.2019
High School Diploma - undefined
Salisbury High School
Skills
Recruiting and interviewing
Training
Strategic planning
Business administration
Staff Management
Operations management
Employee scheduling
Google Drive
Network configuration
Proficient in Microsoft Excel
Proficient in PowerPoint
Accomplishments
- Documented and resolved customer conflictions which led to satisfactory results.
Certification
Computer IT Training - 6 months
Interests
Writing
Organizing
Learning new skills
DIY projects
Timeline
Computer IT Training - 6 months
08-2019
Microsoft Training- 6 months
08-2019
Assistant Manager
Connectivity Source
10.2018 - Current
Associate of Applied Science - Business Administration
Rowan Cabarrus Community College
08.2017 - 08.2019
Shift Manager
McDonalds
04.2014 - 09.2018
High School Diploma - undefined
Salisbury High School