Gabrielle Brazzell
Tucson,AZ
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Platinum Management
11.2023 - Current
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall community satisfaction.
- Upheld high standards of customer service for current and prospective homeowners, addressing concerns promptly with effective problem-solving skills.
- Managed vendor relationships, negotiating contracts for services such as landscaping, pest control, and waste removal to maximize property appeal while staying within budget constraints.
- Met with residents to gather information and develop effective solutions.
Assistant Manager
Spa Solai
03.2021 - 11.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Office Manager
Sunshine Swim School
03.2018 - 12.2019
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
Swim Instructor and Lifeguard
Terra del Sol Pool
05.2015 - 07.2018
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Taught daily swim instruction to students varying in ages and skill levels.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
Education
English Literature
Pima Community College
Tucson, AZReal Estate License -
Hogan School of Real Estate
Tucson, AZ11.2024
High School Diploma -
Sahuaro High School
Tucson, AZ01.2018
Skills
- Time Management
- Customer Service and Rapport
- Problem Solving
- Quick Learner
- Effective Communicator
- Orientation and training
- Schedule oversight
- Multitasking Abilities
- Conflict Resolution
References
- Mary Thalgott, (520) 240-9707, mthalgott1@cox.net, Assistance League of Tucson
- Shawnacee Dawber, (520) 447-7727, Spa Solai/Manager
- Robin Campos, (520) 349-8291, camposr@vailschooldistrict.org, Vail School District/Educator
- Jordan Boesel, (520) 809 1449, Sunshine Swim School/Manager
Timeline
Assistant Manager
Platinum Management
11.2023 - Current
Assistant Manager
Spa Solai
03.2021 - 11.2023
Office Manager
Sunshine Swim School
03.2018 - 12.2019
Swim Instructor and Lifeguard
Terra del Sol Pool
05.2015 - 07.2018
Real Estate License -
Hogan School of Real Estate
High School Diploma -
Sahuaro High School
English Literature
Pima Community College
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