Jeannine Brown
Warwick,RI
Summary
Well-organized Kitchen Steward with in-depth knowledge of sanitation techniques and food handling. Over 8+ years of experience working in large full-service restaurants. Committed to following safety procedures and company policies while working with kitchen tools and equipment. Self-directed and motivated with hands-on experience handling cleaning chemicals, machinery and utensils safely.
Overview
34
34
years of professional experience
4
4
years of post-secondary education
Work History
Kitchen Steward
State of Rhode Island Department of Corrections
Cranston, RI
02.2019 - Current
- Documented and reported personnel and operational data.
- Oversaw team performance to verify quality service and compliance with specifications.
- Sanitized food preparation areas with company-approved cleaning products.
- Addressed personnel and patron issues and quickly resolved to restore satisfaction.
- Planned and completed group projects, working smoothly with others.
Correctional Officer
Rhode Island Department of Corrections
Cranston , RI
07.2011 - 02.2019
- Inspected cells and conducted random searches of common areas.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Maintained clear and open communications with facility areas to support safe operations.
- Supervised residents during meal distribution and intake, recreation time and work-site performance.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Supervised offender work assignments and evaluated performance for compliance with standard regulations.
Manager
Walgreens Boots Alliance
Cranston, RI
01.1999 - 01.2003
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Department Manager
Department Manager
Cranston, RI
02.1990 - 12.1999
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Launched quality assurance practices for each phase of development.
Education
Business
Cranston High School West
Cranston, RI 09.1986 - 06.1990
Timeline
Kitchen Steward
State of Rhode Island Department of Corrections
02.2019 - Current
Correctional Officer
Rhode Island Department of Corrections
07.2011 - 02.2019
Manager
Walgreens Boots Alliance
01.1999 - 01.2003
Department Manager
Department Manager
02.1990 - 12.1999
Business
Cranston High School West
09.1986 - 06.1990
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