Summary
Work History
Education
Skills
Timeline
Generic

Faafia Tulafono

Victorville,CA

Summary

Dynamic Ramp Agent with proven expertise at Southwest Airlines, excelling in aircraft marshalling and baggage management. Recognized for enhancing operational efficiency and safety compliance, while fostering teamwork and communication. Adept at problem-solving and heavy lifting, ensuring timely departures and superior customer service in fast-paced environments.

Work History

Ramp Agent

Unifi
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
  • Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
  • Contributed to a safer work environment by strictly following safety protocols during ramp operations.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Completed cargo manifests and flight paperwork for proper luggage and flight tracking.

Special Education Teacher

Stars
  • Developed IEPs tailored to individual student needs, ensuring their academic success and personal growth.
  • Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
  • Promoted a positive learning environment through the use of differentiated instruction and individualized support for diverse learners.
  • Modified general education curriculum for special-needs students using various instructional techniques and technologies.
  • Fostered strong relationships with parents and guardians, maintaining open lines of communication to ensure student progress.
  • Improved student behavior management by implementing consistent routines, clear expectations, and positive reinforcement strategies.
  • Provided targeted instructional support to struggling learners, identifying specific areas for improvement and designing effective intervention plans.

Ramp Agent

Southwest Airlines
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
  • Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
  • Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
  • Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
  • Checked cargo and baggage for security to meet TSA regulations.
  • Connected electrical power unit and hoses to aircraft.
  • Coordinated ground crew activities to complete objectives on schedule.
  • Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to airport operations.
  • Positioned and towed aircraft from remote locations of airport to designated areas for operation.
  • Deiced aircraft before takeoff for safety during inclement weather.
  • Supported maintenance teams with routine inspection tasks, identifying potential issues before they escalated into costly repairs.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
  • Ensured accurate inventory management through meticulous tracking of baggage movement between ramp areas and terminals.
  • Stocked aircraft cabins with necessary equipment and supplies.
  • Improved customer satisfaction with prompt handling of passenger inquiries and concerns related to baggage and boarding procedures.
  • Enhanced team coordination by effectively communicating with pilots and ground crew to ensure timely departures.
  • Collaborated with airline partners to streamline cross-operational procedures, enhancing overall service quality.
  • Ensured safe and efficient loading and unloading of cargo, leading to smoother and quicker turnarounds.

Education

Oak Hills High School
Hesperia, CA

Skills

  • Problem-solving
  • Loading and unloading
  • Ramp service
  • Aircraft marshalling
  • Heavy lifting
  • Baggage handling
  • Safety procedures compliance
  • Aircraft tug operation
  • Safety procedures
  • Customer service
  • Marshaling aircraft
  • Ramp security
  • Team leadership
  • Crew assistance
  • Baggage management
  • Pushback and towing
  • Baggage tag checks
  • Load planning
  • Load planning communication
  • Vehicle operation
  • Flexible schedule
  • Dependable and responsible
  • Ground support services
  • Freight handling
  • Cargo handling
  • Security awareness
  • Airfield safety regulations
  • Aviation regulations
  • Weight/balance loading
  • Cargo equipment operation

Timeline

Ramp Agent

Unifi

Special Education Teacher

Stars

Ramp Agent

Southwest Airlines

Oak Hills High School

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Faafia Tulafono