Faaputu Seiuli
Sparks
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Patagonia
11.2025 - Current
- Managed customer interactions by addressing inquiries and swiftly resolving issues to enhance overall service experience.
- Evaluated customer needs and preferences to recommend suitable product options for optimal satisfaction.
- Oversaw returns and exchanges operations, ensuring seamless experiences for customers throughout the process.
- Enhanced customer interactions by staying informed about Patagonia's product range and sustainability initiatives.
Production Associate
Solar Edge
10.2024 - 11.2025
- Demonstrated flexibility by acquiring skills in multiple areas to meet shifting production demands.
- Evaluated inventory status and reported inconsistencies to management to facilitate swift resolution.
- Operated assembly line machinery to produce high-quality components efficiently.
Production Associate
Tesla Gigafactory
08.2020 - 07.2023
- Executed operation of assembly line machinery, focusing on efficiency and adherence to quality specifications.
- Evaluated finished products for quality assurance, verifying conformity to specifications and industry standards.
- Analyzed production workflows in partnership with team members to identify optimization opportunities and reduce downtime.
Passenger Service Agent
Alaska Airlines
07.2019 - 08.2020
- Coordinated efforts with airline personnel and airport departments to maintain operational flow and punctual flight schedules.
- Executed pushback procedures for various aircraft types, ensuring compliance with aviation regulations and operational standards.
- Assisted passengers by providing detailed information on flight schedules, boarding gates, and addressing travel-related questions.
- Oversaw passenger check-in operations, ensuring punctual departures and improved service quality.
Education
High School Diploma -
Damonte Ranch High School
Reno, NV01.2016
Skills
- Service excellence
- Client engagement
- Attentive listening
- Problem-solving skills
- Efficient data input
- Skilled in communication
- Strong time management
- High emotional awareness
- Adaptable in diverse perspectives
- Troubleshooting skills
Timeline
Customer Service Representative
Patagonia
11.2025 - Current
Production Associate
Solar Edge
10.2024 - 11.2025
Production Associate
Tesla Gigafactory
08.2020 - 07.2023
Passenger Service Agent
Alaska Airlines
07.2019 - 08.2020
High School Diploma -
Damonte Ranch High School