Summary
Overview
Work History
Education
Skills
Timeline
Generic

Faatimah McKee

Union City,GA

Summary

Experienced Administration Professional optimizing productivity, efficiency and service quality across various environments. Successful background in troubleshooting customer issues and CRM software more than 10 years. Quickly identifies issues and finds most effective solutions. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

9
9
years of professional experience

Work History

Customer Service III

DSV
01.2021 - Current
  • Ability to work independently while recognizing the need to be part of a team
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
  • Prepare monthly billing for major accounts
  • Proficient with Warehouse Management System (WMS), Cargo wise
  • Key account coordinator for three major accounts
  • Great Work Ethic (puts company’s needs ahead of personal ambition)
  • Managed complex scheduling tasks such as arranging appointments or coordinating special deliveries according to specified timeframes.
  • Provide accurate and timely responses to supply needs of the customer
  • Excellent verbal, written communication, and telephone skills.
  • Streamlined workflow processes for improved productivity and better overall service delivery to clients.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained detailed records of customer interactions, enabling tailored communication and personalized support.

Customer Service Rep Clerk III (Google)

XPO Logistics
01.2019 - 01.2021
  • Responsible for contacting vendors about misdirected freight for returns
  • Ensure customer and company requirements are met, both in quality and production volume
  • Investigated and resolved accounting, service and delivery concerns.
  • Apply comprehensive, technical knowledge and experience to analyze and resolve complex work problems or assist workers in solving work problems
  • Maintain awareness of daily production and quality goals checking efficiency and UPH reports hourly; assist employees to attain individual and department productivity and quality goals; initiate and suggest plans to motivate workers to achieve work goals Inspect products to verify conformance to specifications and direct setup and adjustments of processes
  • Review or maintain productivity and quality data for the department; promote quality and raise awareness of the Company QMS; identify and communicate quality failures and train employees to prevent re-occurrences; improve process methods and quality of product
  • Trained new associates with software and daily functions of daily jobs
  • Provide accurate and timely responses to supply needs of the customer
  • Excellent verbal, written communication, and telephone skills
  • Able to maximize positive outcomes through effective conflict resolution techniques.

Samsung Customer Service Rep

XPO Logistics
01.2017 - 01.2019
  • Responsible for contacting vendors about misdirected freight for returns
  • Provide accurate and timely responses to supply needs of the customer
  • Reduced processing time for incoming shipments by ensuring accurate documentation and timely communications with team members.
  • Trained new personnel regarding company operations, policies and services.
  • Responsible for providing excellent customer service to our inbound customers
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Effectively communicated with associates and management to ensure that the daily production metrics are met
  • Built customer confidence by actively listening to their concerns and giving the appropriate feedback
  • Excellent verbal, written communication and telephone skills
  • Able to maximize positive outcomes through effective conflict resolution techniques
  • Consult with customers to evaluate their needs and determine their best option
  • Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns.

Production South Customer Service Rep

XPO Logistics
01.2015 - 01.2017
  • Responsible for the accountability, inventory and safekeeping of assigned property
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Manage the procurement, receipt, stowage, inventory and issue of $25 million of consumable parts
  • Provide accurate and timely responses to supply needs of the customer
  • Responsible for the proper maintenance and operation of all assigned bin locations and warehouses
  • Prepare materials and shipping documents for retrograde and material turn in
  • Inspected materials, goods and services prior to shipping the product to the customer
  • Prepare materials and shipping documentation for shipment of materials
  • Coordinate supply and technical correspondence involving emergent logistics issues
  • Maintained a 100 percent picking accuracy count for 1st, 2nd and 3rd quarter for FY16 which resulted in being rewarded employee of the month for each quarter.

Education

Some College (No Degree) -

University of Phoenix
Online

Associate of Science -

Atlanta Metropolitan State College
Atlanta, GA
12.2016

Associates Degree- Business -

Interactive College of Technology
Atlanta, GA
12.2012

Skills

  • WMS (Microsoft Office)
  • RFID Scanning
  • Microsoft Proficient
  • Cycle Counting
  • Picking/Put Away (Warehouse)
  • Microsoft Power Point
  • Microsoft Excel
  • Decision making and problem solving
  • Data Management
  • Account Management
  • Cargowise/ Billing
  • Import/Export Shipping

Timeline

Customer Service III

DSV
01.2021 - Current

Customer Service Rep Clerk III (Google)

XPO Logistics
01.2019 - 01.2021

Samsung Customer Service Rep

XPO Logistics
01.2017 - 01.2019

Production South Customer Service Rep

XPO Logistics
01.2015 - 01.2017

Some College (No Degree) -

University of Phoenix

Associate of Science -

Atlanta Metropolitan State College

Associates Degree- Business -

Interactive College of Technology

Similar Profiles

CREATE PROFILE
Faatimah McKee