Ray Cristobal
La Vergne
Summary
Customer service professional with extensive experience at McKesson Specialty Health, specializing in B2B sales support and credit resolution. Expertise in Salesforce and training new hires, utilizing strong analytical skills to improve client satisfaction and drive results. Dedicated to providing exceptional service and effective solutions.
Overview
24
24
years of professional experience
Work History
Customer Service III
Mckesson Speciality Health
La Vergne
08.2018 - Current
- Assisted B2B medical sales reps & health care professionals with processing aesthetic orders.
- Interfaced with Financial analysts to resolve credit issues pertaining to client accounts and assisted with clients with issues regarding their account status.
- Submitted trouble tickets for clients via OKTA for portal access issues.
- Performed credit/debit and rebill for B2B clients.
- Performed daily sales reporting for account sales managers and provided training for new hires on the team.
Catering Server
Acme Feed & Seed
Nashville
01.2017 - Current
- Setup and tear down catering services at various events.
- Loaded and unloaded delivery van in a careful and efficient manner.
- Served appetizers and plated dinners with up to 4 courses.
Background actor
On Location Casting
Nashville
01.2014 - Current
- Networking and learning from the way the film industry works from customer interaction to actually being part of a project.
- Casted as an extra on CMT's television series 'Nashville', 'Still the King'.
- Casted as a background actor on Toby Mac's music video 'When Love Breaks Through'.
Customer Service rep I
CVS Health Inc
Nashville
01.2014 - 03.2017
- Assisted customers with Medicare plan options, pricing and prescriptions.
- Responsible for customer data analysis and plan design.
Imaging Specialist
Dell
Nashville
01.2007 - 01.2014
- Responsible for $12m annual revenue in the Public, Large Enterprise & Channel division with high level product recommendations and solutions.
- Working in close conjunction with regional marketing teams to drive internal and external product awareness through targeted promotions.
- Participated and collaborated in quarterly product roadmap reviews, marketing events including Dell World, Dell FRS and sales training.
Software & Peripheral Specialist II
Dell Inc
Nashville
01.2006 - 01.2007
- Responsible for $30m annual revenue for Dell, providing recommendations for the resolution of 800 public customers in the NE region through analysis and investigation.
- Provided quote generation and converted orders consistently maintaining communication with customers according to their infrastructure needs and upcoming projects.
- Facilitated conference calls with the customer and the subject matter expert.
Sales Representative I
Dell Inc
Nashville
01.2001 - 01.2005
- Small Business 'New Queue' Transactional Sales Representative III.
- Dell Home Sales Inbound Sales Representative (SRI-D - SR III).
- Achieved Dell Home Sales Representative rank III.
- Achieved Dell Home Sales Representative rank II.
- Achieved Dell Home Sales Representative rank IA.
- Achieved Dell Home Sales Representative rank IB.
- Achieved Dell Home Sales Representative rank SRI.
Education
BS - Mathematics
Middle Tennessee State University
Murfreesboro, TN08.1996
Skills
- Microsoft Office Suite
- Salesforce and SAP
- Google Docs and Sheets
- Adobe Acrobat
- Excel and PowerPoint
- OKTA helpdesk and ZenDesk support
Languages
- English
- Indonesian
- Tagalog
Timeline
Customer Service III
Mckesson Speciality Health
08.2018 - Current
Catering Server
Acme Feed & Seed
01.2017 - Current
Background actor
On Location Casting
01.2014 - Current
Customer Service rep I
CVS Health Inc
01.2014 - 03.2017
Imaging Specialist
Dell
01.2007 - 01.2014
Software & Peripheral Specialist II
Dell Inc
01.2006 - 01.2007
Sales Representative I
Dell Inc
01.2001 - 01.2005
BS - Mathematics
Middle Tennessee State University
Similar Profiles
Mark RepicMark Repic
Senior Director, Manufacturer Portfolio Teams/Client Relations at MCKESSON SPECIALITY HEALTH, MCKESSON CANADASenior Director, Manufacturer Portfolio Teams/Client Relations at MCKESSON SPECIALITY HEALTH, MCKESSON CANADA
Robin WhiteRobin White
Pharmacy Customer Associate at Elevance Health/Bioplus Speciality PharmacyPharmacy Customer Associate at Elevance Health/Bioplus Speciality Pharmacy
Anup Raj T PAnup Raj T P
Manager - HR Business Partner & Strategy at Narayana Health - Multi speciality Hospital, HSRManager - HR Business Partner & Strategy at Narayana Health - Multi speciality Hospital, HSR
Jason PullensJason Pullens
Kitchen Staff Member at BojanglesKitchen Staff Member at Bojangles
Allend AliAllend Ali
Valet Attendant at PMCValet Attendant at PMC