Fabia Esperanca

• Responsible for overseeing the day-to-day administrative operations of the office
• Provided professional and personal support to the owner of the company

Administrative tasks:

• Scheduling meetings and appointments
• Managing calendars and coordinating schedules
• Handling incoming calls and emails
• Greeting visitors and managing reception area
• Maintaining office supplies and ordering replacements
• Managing mail distribution
• Coordinating travel arrangements

Staff supervision:

• Overseeing administrative staff, including assigning tasks and delegating work
• Providing training and development opportunities for administrative staff
• Performance management and employee evaluations

Facility management:

• Maintaining office space and equipment
• Coordinating repairs and maintenance
• Ensuring compliance with safety regulations

Budgeting and financial management:

• Tracking office expenses and managing budgets
• Processing invoices and payments

Communication and collaboration:

• Communicating effectively with employees at all levels, including management
• Collaborating with different departments to ensure smooth workflow
• Handling inquiries from clients and vendors

• Acted as the first point of contact for all clients and visitors providing a professional and friendly service
• Served as a primary resource in assisting clients within the center; Managed all clients’ office needs
• Ensured all daily service charges were captured and entered in the Titan billing system
• Served as a resource for clients seeking information, assistance or recommendations; Proactively sought ways to surprise and delight clients and guests, always going above and beyond assigned role
• Enhanced customer satisfaction by resolving inquiries efficiently.
• Addressed customer complaints to improve service quality.