Fabian Aguilar
Katy,TX
Summary
Dynamic professional with a robust background in customer service and team management, skilled in driving operational excellence across diverse industries. Proven success as a Team Leader at Whataburger, overseeing front-of-house operations, staff scheduling, and delivering exceptional customer experiences while ensuring compliance with health and safety regulations. Currently enhancing security protocols as a Team Member at Academy Sports + Outdoors, demonstrating a strong commitment to safety and effective incident management. Pursuing a Bachelor's degree in Human Resource Management, which complements extensive hands-on experience and provides a solid foundation in business operations and loss prevention strategies.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Member
Academy Sports + Outdoors
Katy, TX
07.2023 - Current
- Executed necessary actions for fire and burglar alarms.
- Delivered efficient and welcoming service to guests and team members.
- Records and files daily incident reports.
- Alerts management to any infractions of policy and procedures.
- Demonstrated strong organizational skills, meticulous attention to detail, and timely completion of tasks in a dynamic, high-demand setting.
- Demonstrated expertise in Microsoft Office programs, focusing on Word and Excel.
- Reviewed and documented video footage for law enforcement.
- Monitored store activity using surveillance systems and CCTV cameras.
- Analyzed suspicious behavior to gather necessary evidence for legal action.
- Collaborated with law enforcement agencies to report crimes.
Team Leader
Whataburger
Katy, TX
10.2020 - 10.2023
- Directs restaurant operations, focusing on efficient staff management and service quality.
- Oversee kitchen operations to address and resolve service issues.
- Recruits and develops talent to ensure exceptional customer service.
- Perform regular inventory audits to maintain optimal stock levels.
- Collaborated with Operating Partners to enhance restaurant profitability through financial report analysis.
- Guides staff on maintaining cleanliness and sanitation standards.
- Follows health regulations and provides safety training.
Team Member
Typhoon Texas Waterpark
Katy, TX
05.2020 - 09.2020
- Operated cash register efficiently, ensuring accurate transaction processing.
- Sustained cleanliness of work station during shift, adhering to food preparation area sanitation protocols.
- Trained new team members on efficient cash register operations.
- Exhibited excellent collaboration skills by coordinating with team members during busy periods.
- Enhanced customer experience through attentive greeting and support with purchases.
- Handled cash transactions with precision, ensuring efficient operation of the register.
- Ensured timely restocking of items to avoid shortages.
Education
BBA - Human Resource Management
University of Houston-Downtown
Houston, TXAssociate of Arts - Business
Lone Star College System
Houston, TX08.2025
Skills
- Active Listening
- Adaptability
- Attentive
- Dependable
- Learning Quickly
- Multitasking
- Positive & Professional Attitude
- Team Leader
- Program Leadership
- Payment Handling
- People Management
- Professional Etiquette
Certification
- Intuit Quickbooks Online Certified User May 2022
- ServSafe October 2022
Timeline
Team Member
Academy Sports + Outdoors
07.2023 - Current
Team Leader
Whataburger
10.2020 - 10.2023
Team Member
Typhoon Texas Waterpark
05.2020 - 09.2020
BBA - Human Resource Management
University of Houston-Downtown
Associate of Arts - Business
Lone Star College System