Fabian Ahmad
Alpharetta,GA
Summary
Dynamic Fraud Analyst with expertise from Morgan Stanley in data analysis and fraud detection. Proven track record in identifying fraudulent patterns and enhancing team knowledge through effective training. Skilled in dispute resolution and committed to improving operational efficiency, ensuring high standards of customer service and compliance. Consistently top of the field in metrics focusing on call efficiency, customer feedback, and adherence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Fraud Analyst
Morgan Stanley
2022.05 - Current
- Analyzed transaction data to identify patterns indicative of fraudulent activity.
- Conducted investigations working with different departments to review suspicious account activities.
- Monitored real-time alerts and escalated high-risk cases for further review.
- Review documents to verify existing or new clients.
- Assisted general customer service calls and compliance risk review for signs of diminished capacity.
- Developed training materials for new analysts, fostering knowledge sharing within the team.
Manager
Sprouts Farmers Market
2019.01 - 2022.05
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Developed and implemented training programs for staff to enhance product knowledge and customer service skills.
- Responsible for managing bulk department by ordering supplies for customers and keeping track of inventory
- Collaborated with team members to streamline processes, improving efficiency in stock replenishment.
Sales Associate
State Farm Insurance
2011.08 - 2014.03
- Developed strong customer relationships through effective communication and personalized service.
- Analyzed client needs to recommend appropriate insurance products and coverage options.
- Trained new associates on company policies, procedures, and best sales practices.
- Managed policy renewals and follow-ups to ensure client satisfaction and retention.
Education
Bachelor of Science - Business Administration
Valdosta State University
Valdosta, GASkills
- Data analysis
- Fraud prevention
- Fraud detection
- Dispute resolution
Certification
Property and Casualty license
Timeline
Fraud Analyst
Morgan Stanley
2022.05 - Current
Manager
Sprouts Farmers Market
2019.01 - 2022.05
Sales Associate
State Farm Insurance
2011.08 - 2014.03
Bachelor of Science - Business Administration
Valdosta State University