Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hi, I’m
Fabian Alvarez Montenegro
Summary
Overview
2
years of professional experience
Work History
Creighton University
Operations Assistant
04.2023 - Current
Job overview
- Assisted with facility scheduling and customer service.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Assisted operations manager with planning routine operations and special projects.
- Promptly addressed customer inquiries and complaints to foster swift resolution.
- Managed day-to-day department operations with effective workflow coordination.
- Supervise events setups, storage room inventories, and general facilities maintenance systems
- Assist 4-7 high-profile university events per week by utilizing technology systems
- Lead event crews through evening and night shift and act as the on-site manager for client concerns.
- Assist the manager in making daily tasks for small teams with 6-7 individuals.
Valor Global Costa Rica
Bilingual Customer Service Representative
09.2021 - 01.2022
Job overview
- Communicated with management when customer issues escalated and worked to find resolutions.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish speaking customers.
- Developed training materials for English and Spanish speaking customer service representatives.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Developed a deep understanding of customer service principles and customer service best practices.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer calls and emails to answer questions about products and services.
Education
Creighton UniversityOmaha, NE
Associate of Science from Healthy Lifestyle Management
05.2025
University Overview
Skills
- Professional and Friendly
- Inventory Management
- Hiring and Training
- Positive Attitude
- Event Coordination
- Customer Support
- Workflow Optimization
- Dependable and Responsible
- Self-Motivated
- Attention to Detail
Languages
Spanish
Native or Bilingual
English
Full Professional
Portuguese
Professional Working
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Happiness is when what you think, what you say, and what you do are in harmony.
Timeline
Operations Assistant
Creighton University
04.2023 - Current
Bilingual Customer Service Representative
Valor Global Costa Rica
09.2021 - 01.2022
Creighton University
Associate of Science from Healthy Lifestyle Management