Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Fabian Baez

Tyler,TX

Summary

Seasoned Manager with 6 years of extensive retail and management experience. Efficient and industrious individual dedicated to optimizing customer satisfaction. Recognized for commitment to reversing any downward trends with training programs and team support.

Overview

8
8
years of professional experience

Work History

Personal Vacation Planner

Carnival Cruise Lines
04.2022 - Current
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Followed up with customers to increase customer service with travel plans.
    • Managednaged over 100 customer calls per day increased insurance sales by 30%

Mobile Supervisor

Best Buy
10.2021 - 04.2022
  • Trained team members in successful strategies to meet operational and sales targets.
  • Opened and closed store at beginning and end of shifts
  • Upheld high standard of customer service
  • Pursued sales leads to advance store growth
  • Trained and oriented associates to maximize team performance.
  • Coordinated merchandising displays, signage and sales enablement.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly

Store Manager

Jersey Mike's Subs
01.2017 - 10.2021
  • Manage P&L statements
  • Handled customer inquiries and complaints
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Starting position was full time employee to assistant manager and within year after to managing 2 jersey mike stores

Automotive Technician

Ford Motor Company
01.2021 - 05.2021
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed customer orders and warranty services according to manufacturer specifications.

Chef

Tiki Docks
05.2015 - 09.2017
    • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
    • Placed orders to restock items before supplies ran out.
    • Handled and stored food to eliminate illness and prevent cross-contamination.
    • Prepared meals from scratch using authentic, popular recipes to generate repeat business.

Education

Associate - Auto tech and repair, technology

Manatee Technical Institute
Manatee, FL
05.2020

High School Diploma -

Eastbay High School
Riverview, FL
01.2019

Skills

    • High-Volume Environments
    • Travel Arrangements
    • Customer Satisfaction
    • Corrective Actions
    • Order Management
    • Employee Supervision
    • Compliance Requirements
    • Critical Thinking
      • Retail Effectiveness
      • Valid Driver's License
      • Automotive Engineering
      • Retail Sales
      • Food Preparation Techniques
      • Inventory Rotation
      • Budgeting and Cost Control

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Languages

spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Personal Vacation Planner

Carnival Cruise Lines
04.2022 - Current

Mobile Supervisor

Best Buy
10.2021 - 04.2022

Automotive Technician

Ford Motor Company
01.2021 - 05.2021

Store Manager

Jersey Mike's Subs
01.2017 - 10.2021

Chef

Tiki Docks
05.2015 - 09.2017

Associate - Auto tech and repair, technology

Manatee Technical Institute

High School Diploma -

Eastbay High School

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Fabian Baez